TERMS & CONDITIONS
These TERMS AND CONDITIONS apply to all land programs offered for purchase by Azamara in connection with an Azamara voyage.
AZAMARA CRUISE/CRUISETOUR TICKET CONTRACT
The transportation of guests and baggage on Azamara vessels and to and from land tours is provided solely by Azamara and is governed by the terms and conditions printed on Azamara’s Cruise/Cruisetour Ticket Contract (“Ticket Contract”) which are hereby incorporated for reference. These terms are not intended to replace to Ticket Contract and should only be used as a supplement. The Ticket Contract will be included with your travel documents, is available upon request, or can be accessed through our website at azamara.com, and contains complete and important information regarding cancellations, itineraries, Azamara’s liability, health and immigration requirements, and other relevant terms and conditions. The terms and conditions of Ticket Contract will apply to persons who have booked a cruise or land program regardless of whether or not they have embarked the vessel. Please read your Ticket Contract carefully. To the extent that any of the information in these Land Program Terms & Conditions conflicts with the terms of the Ticket Contract, except for the Cancellation policy regarding airfare in which case these terms shall control, the terms and conditions contained in the Ticket Contract shall control.
LAND PROGRAM RATES
Prices shown on Azamara.com are in U.S. dollars and are subject to change without notice. Adjustments for currency and/or fuel fluctuations may apply. Airfare pricing as included within land program pricing is subject to change if bookings are not paid in full. Optional tours/activities, excess baggage charges, drinks, beverages and meals not included in the package are additional costs to the guest. Single and triple occupancy rates may be available upon request. Triple accommodations may not be available at all properties.
LAND PROGRAM AVAILABILITY
Land programs have limited availability. If a program is fully sold, Azamara will put you on a wait-list and use reasonable efforts to accommodate the request. Land programs are sold on a first-come, first-served basis. Please note, due to limited availability, requests for extended, customized or personalized pre- or post- cruise land programs may not be accepted.
MINIMUM PARTICIPATION REQUIRED: Land programs are subject to a minimum number of guests booking and may be cancelled by Azamara at any time prior to the date of departure.
AGE REQUIREMENTS: Land programs are planned with adult activity in mind. They are recommended to guests 18 years of age and older. The legal drinking age specific to each destination is enforced.
RIGHT TO MAKE CHANGES: These land programs have been developed in association with various international hotels. Situations may arise, voluntarily or involuntarily, that necessitate changes. Azamara reserves the right to substitute hotels as deemed necessary and to provide comparable alternatives. Azamara may, for any reason, without prior notice, cancel the land program(s); deviate from the scheduled itinerary, route and timetable; omit to visit any city or place or cancel or modify any activity; comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; or change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the land program or substitute transportation or lodging. Accordingly, guests should not make any important arrangements or meetings based on the scheduled land program(s) which may change without liability to Azamara. Furthermore, the independent local tour operator of any other means of transportation may, in his/her sole discretion, take any action deemed necessary for the safety, security, comfort, or well-being of any person or to prevent damage to or loss of the vehicle.
Pre- and post-cruise land program requests should be made as soon as possible after booking, and may not be accepted after cruise tickets and final documentation have been issued.
REFUNDS, UNUSED SERVICES, CANCELLATIONS
Refunds will not be given for unused or partially used services. No refund will be made for missed hotel nights or other program features due to airline delays or other factors beyond the control of Azamara or the independent local tour operator. Hotel cancellation penalties vary by property.
CANCELLATIONS OF LAND PROGRAMS
Cancellation fees will be assessed according to Azamara’s Ticket Contract cancellation policy, except regarding airline tickets, in which case these terms shall control. If airline tickets have been previously purchased in the guest’s name, the amount of refund will be dependent upon the airline carrier’s refund policy, up to 100% penalty.
The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the land program date Azamara receives notice of cancellation.
FOR LAND PROGRAMS BEGINNING ON OR AFTER MAY 1, 2019
|IF THE OPERATOR RECEIVES NOTICE OF CANCELLATION||THEN, THE CANCELLATION CHARGE (per person) SHALL BE|
|121 days or more (prior to the start of the cruise)||$75.00 per person|
|120 to 91 days||25% of total price|
|90 to 61 days||50% of total price*|
|60 to 31 days||75% of total price*|
|30 days or less||100% of total price*|
*Plus any airline ticket charges, if applicable, for tickets purchased in Guest’s name.
MEDICAL AND ACCESSIBILITY REQUIREMENTS: Not all land programs offer accommodations for specific medical and accessibility requirements. Guests acknowledge and understand that certain international, foreign or local safety requirements, local standards, and/or applicable regulations involving the operation of the land program by the independent, local tour operator may restrict access to facilities or activities for persons with mobility, communication or other impairments or special needs. In limited situations where the guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, Azamara reserves the right to refuse a guest permission to participate in all or part of the land program.
If a guest has any special medical, physical or other requirements, the guest, their travel advisor, or any person booking on the guest’s behalf is required to inform Azamara in writing at the time of booking of any special need or other condition for which the guest or any other person in the guest’s care may require medical attention or accommodation during the land program or for which the use of a wheelchair or scooter or service animal is contemplated or necessary. If any such special need or condition arises after the guest has booked a land program, the guest is required to report it in writing to Azamara as soon as the guest becomes aware of it.
LIMITATIONS OF LIABILITY: All travel facilities, tours, activities, products or services provided in connection with, before, after or during a land program, including but not limited to pre and post cruise activities, shore excursions, hotel accommodations, meals, or transportation of any kind by any vessel, aircraft, or other conveyance, including, but not limited to, air travel to and from the land program (including travel on the airline(s) used in the land program), are provided, owned and/or operated by independent contractors whose employees, facilities, conveyances, products and services are not subject to Azamara's supervision or control. In providing or selling reservations or tickets in connection with any such activities, services or transportation or by accompanying the guest during such activities, Azamara does so as a convenience to guests and shall be entitled to impose a charge and earn a profit from the sale of such land programs, services or transportation, but does not undertake to supervise or control such independent contractors or their employees, conveyances or facilities. Azamara accepts no liability for any loss, delay, damage, injury, death, or misrepresentation arising from any land program, service or transportation or any loss, delay or disappointment for any cancellations of any land program, service or transportation including but not limited to air flight cancellation(s), errors in seat reservation, upgrade, overbooking or ticketing. Azamara makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of any such contractors, transportation, tours, services, products or facilities. Any liability for such services will be governed by the Ticket Contract and the contracts and/or tariffs between the guest and such service companies. You agree that, Azamara's liability, if any for non-performance of any independent contractor providing such facilities or services shall not exceed the amounts received for such facility or services by Azamara on the guest’s behalf. Any company or person providing services or facilities of any kind in connection with a land program or other activity offered for purchase by Azamara shall have the benefit of every defense to which Azamara is entitled under the Ticket Contract.
Any and all information contained herein is in effect at this time and is subject to change at any time without notice. Information contained herein does not form part of any offer or contract.
- Standard hotel check-in times apply to all programs. Rooms will normally be ready by 3 pm. Guests wishing to check in before 3 pm are advised to request an early check-in, subject to an additional night’s charge. Standard check-out times apply to all programs. Check-out times vary between 11 am and 12 noon. We recommend that guests with early morning flight arrivals and late-night departures reserve an early check-in or late check-out (both are subject to an additional night’s charge).
- Although only the finest hotels have been selected, guests should be aware that it is not always possible for these properties to provide the high standards of personalized service our guests enjoy aboard Azamara vessels.
- Views and room locations cannot be guaranteed.
- Itineraries and hotels advertised for Land Journeys may change; however, alternative properties will be of an equal or better standard. The order of sightseeing events may vary.
- We recommend that guests with early morning flight arrivals and late-night departures reserve an early check-in or late check-out (both are subject to an additional night’s charge).
- Azamara reserves the right to operate any land program without an accompanying tour escort, with or without notice.
©2020 Azamara. Ships registered in Malta.
All programs are available in conjunction with an Azamara voyage. All prices shown are for Land Programs only and are subject to change.
Please contact the Embassy (Consular Services) of each country or the visa service of your choice for specific visa requirements, information, forms and fees based on your nationality.