To ensure a smooth booking experience, please be advised of the following policy regarding add-ons such as beverage packages, shore excursions, and spa packages:

Payment Policy:

All add-ons must be paid for within 72 hours of being added to the reservation. This policy is in place to prevent automated removal of unpaid items from your booking. Please make sure to complete the payment for any add-ons at the time they are added to your reservation to comply with this policy.

You can login to your Guest Account, which will lead you to the Voyage Planner page with all of the shore excursions available for purchase on your itinerary.

All add-ons must be paid for within 72 hours of being added to the reservation. This policy is in place to prevent automated removal of unpaid items from your booking. Please make sure to complete the payment for any add-ons at the time they are added to your reservation to comply with this policy.

Yes, there is a small fee for each Azamara Shore Excursions tour to cover the cost of admission to attractions, transportation, and other associated tour fees. 

All add-ons must be paid for within 72 hours of being added to the reservation. This policy is in place to prevent automated removal of unpaid items from your booking. Please make sure to complete the payment for any add-ons at the time they are added to your reservation to comply with this policy.

Of course! Our luxury tour service lets you create any experience you’d like or customize our existing signature tours. Please fill out our Private Tours Request Form at least 30 days prior to sailing.

Yes, your group of 16 or more guests may choose a private tour from our regular program, or you can customize a tour based on your group’s interests, hobbies, and budget. Please visit our Contact Us page for additional assistance. 

Yes. The number of shore excursions guests can enjoy depends on the ship’s time in port and the excursions available. In many destinations, guests can participate in multiple tours if schedules allow. Ports with extended stays or overnight calls may also offer evening excursions, giving guests even more opportunities to explore. Be sure to review excursion times and durations when planning your day.

Though the majority of our destinations have multiple shore excursion options, there are a few ports that do not. 

Shore excursions are led by knowledgeable and experienced guides who work with reputable local independent operators. The exceptions are Cycling and Azamara Chef Experience tours, which are lead by Azamara staff.

In the unlikely event that your tour is significantly delayed, we will make all arrangements for you to return to the ship at the earliest opportunity at no expense to you.

We strongly suggest booking your Azamara Shore Excursions tours before departure to avoid disappointment since all the experiences are on a first come first serve basis. There is however a shore excursions kiosk onboard each voyage for you to book last-minute excursions.

Cancellation Penalty Terms for each tour are defined in the Important Notes section of the tour’s description, which are available online. All Azamara Shore Excursions, without otherwise defined Cancellation Penalties, have a hassle-free, 48-hour cancellation policy.

Absolutely! We offer easy shore excursions in select ports that are designed for guests for fulltime wheelchair users, or guests who are unable to walk or negotiate motor coach steps. If you want to take one of these tours, simply browse the tour options and fill out an Accessible Shore Excursions Form prior to departure.

Once shore excursions are booked and paid for with card, guests are not able to request a refund to use their Onboard Credit, if the booking is after final payment.

You will not be penalized – the rates will be prorated with what can be offered with the discount for the remaining tours.

You won’t be penalized. Your bundle will be fully refunded in line with our standard tour cancellation policy.

You’ll only pay for the tours you were able to take, with your bundle savings applied accordingly.

If you cancel partway through, you’ll be charged the full price for any tours you’ve already taken.

The rates will be prorated with what can be offered with the discount for the remaining tours.  

You will have the choice to take the revised tour at the bundle rate or cancel the bundle for a refund.

Correct.

Accessible tours are tours designed for full time wheelchair users or guests unable to negotiate motor-coach steps. They are available in certain ports based on the transportation we have been able to secure.

Please submit the completed Accessible Shore Excursions Form no later than 60 days prior to the start of your cruise. We will advise you of availability and book the tours for you. Written confirmation will follow via email.

These tours are conducted with accessible vehicles that are lift or ramp equipped.

Due to the historical nature of the sites and venues at some ports of call as well as the uneven terrain, inclines, steps to negotiate and narrow sidewalks not all tours offer access to wheelchairs/scooters.

Due to the limited number of seats available in these specialized vehicles and the limited number of tour options available for guests unable to negotiate steps, we give preference on these tours to those guests in need of an accessible vehicle and their companion.

To assist guests in choosing their Azamara Shore Excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each excursions title and appear within each excursion description. The symbol(s) represents Mild/Moderate/Strenuous. You may also find symbol(s) which refer to excursions recommended for our guests with limited mobility.

For guests with special needs, please complete the Accessible Shore Excursions Form. For any additional questions, please visit our Contact Us page. 

To assist guests in choosing their shore excursions, all tours have been graded according to the level of activity they entail. Please refer to the symbol(s), which is located at the bottom of each tour title and appear within each tour description. The symbol(s) represents Mild/Moderate/Strenuous. Guests will also find wheelchair symbols which highlight accessible shore excursions for guests with wheelchairs. 

Please complete the Accessible Shore Excursions Form. To better assist you please be sure to fully complete the form. Once the information is received we will be able to provide you with the applicable list of tour available for your sailing. 

All accessible vehicles have rules of compliance that vary by country. Guests in need of an accessible vehicle to participate on a tour must submit the Accessible Shore Excursions Form.

Most tour vehicles are able to accommodate a standard size manual collapsible wheelchair as long as the guest can negotiate the motor coach steps. Guests traveling with a scooter or other type of wheelchair must first check with Accessible Shore Excursions by completing the Accessible Shore Excursions Form. To better assist you please be sure to fully complete the form.

Accessible transportation (bus or van with a ramp or lift) is available at U.S. ports for tours that are wheelchair accessible. Accessible transportation is available upon request and on a first come basis.

Not all tours operating outside of the United States offer accessible transportation. Unfortunately, most of the motor coaches and/ or transportation used for shore excursions is not equipped with ramps and/ or lifts; therefore, for those ports that don’t have accessible motor coaches, we suggest to book Private Tours accessible shore excursions via Private Accessible Vehicle (with ramp or lift) Private Accessible excursions are customized to your liking and include an additional cost.

In those destinations outside of the United States where the tour operators do not have vehicles outfitted with lifts or ramps, private transportation is sourced to provide transportation to our full time wheelchair user guests wishing to participate in Azamara Shore Excursions. This private transportation is upon request, subject to availability, and carries an additional cost. The type transportation (lift/ramp, van/sedan) sourced varies per tour operator and destination.

We suggest for you to submit your request no earlier than 90 days and no later than 21 days prior to the start of your cruise vacation.

Not all boats used on our tours will provide ramp access. In some tours, guests will need to negotiate several steps to access the vessels. 

In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters cannot be taken on tenders, unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed.  Weather, sea conditions, and other factors may preclude tendering. Safety of our guests and crew is our primary consideration, and the Captain and his staff will make the final decision regarding transferring guests and their assistive devices based on safety reasons. For more information regarding tendering policy, please visit our Contact Us page for assistance.

Level I shore excursion is geared toward guests who are able to walk short distances, can negotiate motor coach steps, and travel with a standard manual collapsible wheelchair, walker, rollator, or a folding cane. 

Guests traveling with a collapsible scooter, and wishing to participate in Level I tours, should submit their collapsible scooter information and dimensions within the Accessible Shore Excursions Form so we can confirm if the collapsible scooter can be accommodated. It is strongly recommended guests travel with a companion to assist with the loading/unloading of the wheelchair/scooter.

NOTE: Please be advised that motorized scooters/wheelchairs may or may not be accommodated depending upon their size and weight.

This level is for those guests that are unable to walk short distances, cannot negotiate motor-coach steps and who travel with a wheelchair/scooter.

Note: Bear in mind that Americans with Disabilities Act (ADA) regulations and guidelines do not apply outside of the United States. Therefore, you may experience some differences with transportation, venue access, etc. Some ports may not offer accessible excursions. However, you may inquire about private arrangements via an accessible vehicle. These arrangements come at an additional cost.

Guests traveling with a service animal should contact Accessible Shore Excursions to review guidelines and arrange special accommodations on tours.

Guests taking an oxygen cylinder or concentrator while on tour should provide in advance the dimensions of the device (length x width x height) to accessible shore excursions. Please include this information in the Accessible Shore Excursions Form. This information will ensure special accommodations are in place.

To view your available Onboard Credit (OBC), login to Azamara.com, click on the profile icon and select Upcoming Cruises. Here, you will see your original and remaining OBC balance for each of your bookings. If you do not have a web account, click “Sign Up” on the login page and create an account using the email associated with your booking

Your Onboard Credit (OBC) becomes available within 24 hours of making the first deposit on your cruise. If you have made a deposit on your cruise more than 24 hours ago, and you do not see your available OBC, please call the Call Center for assistance.

Your total Onboard Credit (OBC) is the sum of the original OBC amount for all guests on the reservation and includes both promotional OBCs and those purchased on your behalf by your travel partner. Future Cruise Credits are NOT included in your total OBC balance.

Your available Onboard Credit (OBC) balance is determined by subtracting the amount of OBC that has already been applied to purchases, from your total OBC.

Please contact the call center for assistance. 

Onboard Credit (OBC) can be applied by contacting the call center or once you are onboard the ship.

Prior to your sail date, Onboard Credit (OBC) can be used to purchase Shore Excursions. While onboard the ship, general OBC can be used to purchase shore excursions and other items such as spa services and specialty dining. Please note that some OBC can only be used for specificed onboard activities.

If your cruise is booked in a currency other than USD and you have Onboard Credit as a result of the 'Pay in Full' promotion, this credit will display in the currency used to book the cruise. If your booking included promotional Onboard Credit, that credit will be shown in USD. 

Each row of OBC is a separate amount that can be utilized as payment for shore excursion and other qualified onboard purchases.