Introducing our Healthy Sail Panel
Introducing Azamara's Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.
AZAMARA EXTENDS GLOBAL SUSPENSION OF CRUISING
We hope that amid this global pandemic, you have remained healthy and safe. We are facing truly unprecedented times as the coronavirus pandemic continues to have unexpected consequences on our communities and businesses. However, we remain optimistic that each day that passes, is another day closer to less uncertainty, more recoveries, and getting back to regular day-to-day.
After consulting with our partners at Cruise Lines International Association and in conjunction with the Centers for Disease Control and Prevention (CDC), we will be extending the suspension of global operations for all sailings departing on-or-before 15 September 2020. We’re currently working directly with guests as well as travel advisors impacted by this temporary disruption.
As a result of this change, if you’re scheduled to sail with us before 15 September 2020, you will receive a 125% Future Cruise Credit to rebook with us by 31 December 2021 for any sailing through 30 April 2022.
This amount will be based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance. Please note, if you previously opted into the Cruise with Confidence 100% Future Cruise Credit, you do not qualify for this offer.
We will automatically issue you your Future Cruise Credit via email as follows:
IF YOUR SAILING IS BETWEEN: EXPECT YOUR FCC NO LATER THAN: 12 June - 31 July 30 June 2020 1 August - 15 September 31 July 2020
If you’re booked on a suspended sailing departing between 12 June – 15 September 2020, you also have the option to keep your cruise vacation plans to the same destination and reschedule for next year on a date within four weeks of your originally scheduled departure. The alternative sailing must be of the same stateroom category on the same product (itinerary type) and cruise length (+/- one sail night), scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year.
Just give us or your travel partner a call by 10th July and we’ll “lift and shift” your reservation at the same rate including any promotion you currently have on the booking.
Please note, if you have already cancelled your sailing by taking advantage of our Cruise With Confidence policy you will not be eligible to receive the compensation noted above.
Or, if you prefer the lower value in a full refund, we’re happy to process this for you. Given how fluid this situation is, and the opportunity to use the extra credit being offered, you have plenty of time to make up your mind. You must request a refund for your affected sailings date no later than the dates below:
|IF YOUR SAILING IS BETWEEN:||YOU MUST REQUEST REFUND NO LATER THAN:|
|12 June - 31 July||31 December 2021|
|1 August - 15 September||31 December 2021|
Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.
To avoid waiting on the phone to cancel, please click here and we will get the process started for you.
We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment.
You can expect to receive your refund 45 days after you submit your request.
If you purchased Shore Excursions through Azamara:
You can opt-in to receive an Onboard Credit in the value of 125% of the total Shore Excursion purchases on your reservation.
Click here by 10 July 2020 to request your higher value credit. Then, we’ll email you your credit by 31 July 2020.
Also, if you opt for a cruise fare refund or for Lift and Shift before 10 July, you are not be eligible for this Cruise Planner Onboard Credit offer.
If we don’t hear from you on or before 10 July 2020, your Shore Excursion purchases will be automatically refunded.
You’ll receive the refunds 45 days after we process your cancellation request. Please know, we are working as quickly as possible and we appreciate your patience during these unprecedented times.
Please note, this offer does not apply to other pre-purchased amenities and packages – like beverage, internet or specialty dining, or Azamara Upgrade, those will be automatically refunded.
If you have independent arrangements, we suggest you cancel them directly with your travel advisor or service provider who can give you additional guidance.
Please note, guests who have purchased pre- or post-land packages through Azamara will also receive compensation in the same form as their cruise fare.
And, if you purchased air or hotel...
If you purchased refundable air or hotel accommodations through Azamara, they will be automatically refunded to you.
If you booked non-refundable air through Azamara or booked on your own, please contact the service provider directly for your options with them.
We know, this too shall pass, and we are optimistic that soon you’ll be excited about planning your next cruise vacation. As always, the most important thing to us will always be the safety of our guests and crew. In the meantime, we’ll continue to monitor the global situation. We wish you good health and truly appreciate your continued loyalty.
For the most current U.S. government travel advisories, be sure to visit these sites:
GLOBAL SUSPENSION REFUND DELAY
As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, due to an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested. Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored, and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.