Cruise With Confidence

Cruise With Confidence

Cruise With Confidence

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New Benefits and More Flexibility.

Now more than ever, you’re dreaming about your next voyage to the world’s most amazing destinations. To provide peace of mind while you plan, take advantage of our Cruise with Confidence program, covering any booking made by 31 August 2022, on any sailings departing before 31 December 2022.

Best Price Guarantee
You’ll always get the best possible price—even after you book.* If the fare on your booked sailing lowers or a better promotion is offered, contact us and we’ll honor that better price right up to 48 hours before you sail.*

*See further details under the FAQ's section.

Future Cruise Credit
We know things can change. For any voyage sailing before 31 December 2022, you have up to 48 hours before you sail to cancel and receive 100% of the amount paid in a Future Cruise Credit to be used for a new or existing Azamara booking made on or before 31 August 2022. The credit must be applied toward the cruise fare by 30 June 2023.

By having the flexibility to change your cruise experience, we hope you’ll feel confident in planning a vacation during these uncertain, unprecedented times. It’s your world to explore—now it’s your choice.
 
Get started with the program that works best for you – visit our Cruise with Confidence & Global Suspension request form. Or give us a call if you have any questions:
 
1-833-292-2292 (US/Canada)
0344 493 4016 (UK/Ireland)
1-800-570-552 (Australia)
 0-800-445-733 (New Zealand)

Calling from another country? Visit our Contact Us page.

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Cruise With Confidence FAQs

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  • Which bookings are eligible for the Best Price Guarantee?

    Existing bookings and new bookings made by 30 June 2022 will be eligible for the Best Price Guarantee, this applies to Azamara cruises departing on or before 31 December 2022. Guests may change their price and/or promotion up to 48 hours prior to cruise. Guest must call their Travel Partner or Azamara to request a change of price or promotion. Guests are able to change their booking up to 48 hours before sailing. Promotional benefits from the original booking will not apply or be valid with the new booking. Each change will be treated as new booking on the day and as such, any historical promotions on bookings that have been changed will be forfeited. For bookings outside of final payment, any amounts owed will be refunded to the original form of cruise fare payment. Certain promotions will be excluded from the policy. A list of exclusions will be provided.

  • What sailings qualify for Cruise with Confidence?

    All sailings through 30 December 2022 are included in the Cruise with Confidence Program.

  • How long do I have to redeem my Future Cruise Credit?

    You must redeem the FCC for a cruise that departs on or before 31 December 2022, or one year from the original sailing date, whichever is later.

  • Can you use your Future Cruise Credit (FCC) on an existing booking?

    Yes. FCCs can be applied to new or existing bookings.

  • How do I cancel or move my cruise?

    You can request a cancellation online or give us a call. Remember, you must notify us by phone of your cancellation at least 48 hours before your sail date. We appreciate your patience as call volume may be higher than normal.

  • What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?

    If the new cruise fare is higher than the value of the FCC, you will have to pay the difference in fare. Alternatively, if the new cruise fare is lower than the FCC’s value, a new Future Cruise Credit will be issued for the remaining balance.

  • Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?

    No, you’ll have to apply your Future Cruise Credit to a future Azamara cruise.

  • Do standard Final Payment timelines still apply during this timeframe?

    Yes, full payment is still required 120 days prior to the sailing date. You may pay your balance through your travel professional, or directly to Azamara if you booked through us.

  • Upon cancellation, will I be credited for any pre-cruise purchases, for onboard products such as shore excursions, etc.?

    Yes, pre-cruise purchases for onboard products with the cruise line will be refunded to the original form of payment.

  • Upon cancellation, will I be credited for any pre- and post-land purchases?

    Yes, land products purchased with Azamara will be included in the Future Cruise Credit being issued.

  • Upon cancellation, will I be credited for CruiseCare?

    No, CruiseCare is non-refundable if you decide to cancel voluntarily under our Cruise with Confidence policy.

  • What precautions are you taking to prevent coronavirus while onboard?

    Visit our Explore Well at Sea program page to learn more about we're safely returning to cruising.

  • What happens with the current Cruise with Confidence program?

    This enhanced program includes additional features for all sailings through 31 December 2022. All new bookings must be created by 31 August 2022. Future Cruise Credits must be redeemed by 30 June 2023 for sailings on or before 30 June 2023.

  • What will happen to my reservation if I’m unable to get vaccinated prior to sailing?  

    If you booked your cruise on or before 31 May 2022, you will be protected by the Cruise with Confidence policy. Therefore, you can cancel for any reason, up to 48 hours before your sail date, and receive a 100% Future Cruise Credit. As we continue to review our sailing protocols and Cruise with Confidence policy, we will update our refund policies accordingly.

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