Visit Website Revamp FAQs for answers to common questions about your account, upcoming cruises, check-in, and Loyalty status.
Online booking is now available. We are also able to service existing bookings that sail within the next 120 days.
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My Account is the universal portal that lets you manage your cruise details through your email address.
If you don't already have a My Azamara account, create a new account by providing your name, country of residence, email address, and password.
If you already have a My Azamara account, you will receive a password reset email. If you have not recently accessed your account, you may need to reset your password.
As of March 16, 2023, Azamara's account is separate from Celebrity Cruises and Royal Caribbean International.
My Account allows you direct access to view and manage reservations, including making payments, and adding shore excursions and onboard packages.
You will need to have an active email address to create a new account.
You're welcome to view our website without My Account, and then have your travel professional or one of our agents book or update reservations for you. To make reservations or changes yourself using our website, you will need to create an account.
As of March 16, 2023, cruises that occurred prior to April 1, 2023 will not be available on your account until a later date. Come back soon to check on your past sailings.
Complimentary nights are now automatically applied upon booking your cruise.
We will send you a one-time authorization code if you have any trouble resetting your password.
Please visit the Contact Us page for account assistance.
Check in will be back online at a later date. We appreciate your patience as we work towards bringing you a new online check-in experience during our transition period.
Celebrity Captain’s Club members and Azamara Circle members will keep their existing points to date and maintain their status with Celebrity Cruises and Azamara. Until February 1, 2023, points will continue to be earned cumulatively in both programs. This also means that we will retain the loyalty points you've earned on any Celebrity sailing that concludes on or before February 1, 2023.
To qualify for enrollment in Azamara Circle, guests must complete one voyage at full fare,* which includes most promotional rates offered in the general marketplace by Azamara. After guest completes qualifying voyages, the membership level will automatically advance to the applicable membership level. Guests will enjoy the new Azamara membership benefits on their next voyage on Azamara.
Guests who sail on complimentary voyages, book using certificates (excluding charity certificates), Seminar at Sea voyages, Charter voyages, Travel Agent rates, Interline guests, and Employee rates do not earn Points in the program and are not eligible for benefits or membership in Azamara Circle.
If you have received loyalty referenced communications, you are an Azamara Circle member. If you are still not sure, you can e-mail us at Loyalty@Azamara.com , or call 1.888.532.5828 for US and Canada guests.
For UK, Australia, and any other guests outside these countries, visit our Contact Us page for more contact details.
To quickly find your loyalty number and tier level, login to My Account. If you do not have My Account or if you run into any issues logging in, please inquire via e-mail at Loyalty@Azamara.com , or call 1.888.532.5828 for US and Canada guests.
As of February 1, 2023, Azamara Circle Members will no longer earn cumulative points and have reciprocity with Celebrity Cruises and Royal Caribbean International. Although this may take some getting used to, this is great news for all of us. Having our own loyalty program will allow us to more effectively implement your loyalty program suggestions and improve pre- and post-cruise guest experiences.
To update any of your loyalty information, please e-mail the loyalty desk at Loyalty@Azamara.com , or call 1.888.532.5828 for US and Canada guests. For UK contact details, visit our Contact Page. For Australia contact details, visit our Contact Page. And for any others outside these countries, visit our Contact Page for more contact details.
To learn more about the enhanced benefits of the Azamara Circle Loyalty Program, visit our Member Benefits page. If you have specific questions regarding your client's membership, e-mail us at Loyalty@Azamara.com , or call 1.888.532.5828 for US and Canada guests and 1.305.982.2470 anyone else outside of U.S & Canada.
For UK, Australia, and any other guests outside these countries, visit our Contact Us page for more contact details.
Azamara Circle points are earned per night based on stateroom category.
If you would like to receive Azamara Circle e-mail communication, you can opt-in by logging into My Account.
Travel Partners will have booking system access to all savings and benefits of the new Azamara Circle program. Azamara will provide appropriate promotion codes to guests and Travel Partners for each benefit. Benefits will be redeemed the same way promotions are currently booked today. The only difference is the Travel Partner will need to add their client’s loyalty number to the booking to receive appropriate tier savings. This applies to the following benefits: Quarterly 10% savings and Earned Complimentary Nights. For the $199 Stateroom Category Upgrade benefit, Travel Partners will have to contact Azamara once notified that their client is eligible for a stateroom category upgrade. The Onboard Passages Savings benefit will be booked onboard by the Cruise Sales Manager. Guests must let the onboard Cruise Sales Manager know that they’d like their Travel Partner to receive credit for the new booking. Travel Partners will receive commission on all the above offers.
As of February 26, 2020, the Onboard Booking Offer offers 5% savings to all guests onboard. As part of the Azamara Circle membership, Discoverer members will receive 6%, Discoverer Plus 7% and Discoverer Platinum 10%.
This recognition only happens onboard. Since 2014, on every sailing, the member with the highest number of Azamara nights sailed will be chosen as the “Top Cruiser”. This member(s) will be recognized during the Azamara Circle Cocktail Party, which is an exclusive loyalty only event.
As of February 26, 2020, any member in the Discoverer Platinum tier are eligible to receive 100% savings towards a Full Voyage Internet Package, regardless of the stateroom category or length of voyage.
No, when you arrive onboard, into your stateroom, you will need to sign into Azamara’s Internet portal where you will be given the choice to either choose free Internet minutes or package redemption savings. Even if you are entitled to 100% savings, you are responsible for choosing this option when redeeming your Internet offerings.
Yes. The plan provides a refund of the non-refundable portion of your vacation (up to 100% of trip cost) if you cancel for a specified reason.
Yes. The plan provides reimbursement up to $3000 for the loss, theft, or damage of your luggage and/or personal items. Baggage delay rates vary by state. Please see Trip Protection for additional details.
You can enroll in Azamara Trip Protection any time between making your initial cruise deposit and 5 days prior to sailing. Please note that coverage for pre-existing conditions requires insurance to be paid by final payment date. Call Azamara or your travel agent to enroll. Please note that trip protection benefits are valid only if the appropriate plan costs have been received (in addition to any required cruise deposits or payments).
Visit www.allianztravelinsurance.com/file-a-claim to initiate a claim online.
Azamara does not require a negative COVID-19 test prior to boarding unless this is required by local country regulations. However, we highly recommend that guests take a COVID-19 test prior to starting their travels. For those countries that still require guests to present a negative COVID-19 test prior to boarding, please consider the following instructions:
The test results must be from a testing laboratory or licensed testing site. We accept at-home test kits which are proctored and certified by a medical provider. The COVID-19 test can either be:
PCR: Test date no longer than 3 days prior to embarkation or
Antigen: Test date must be within one day of embarkation.
For guests who cannot present a negative COVID-19 test upon embarkation, testing is available in the terminal or on the boarding deck for $59 USD for antigen and $85 USD for PCR. Please contact Guest Relations while onboard for further information. Please note some governments and certain airlines require proof of a negative SARS-CoV-2 RT-PCR test no more than three days before entry or flight departure.
We accept at-home test kits which are proctored and certified by a medical provider.
We encourage guests purchase travel insurance for added peace of mind and reassurance, either through Azamara or other insurance provider of your choice.
Azamara does not require a negative COVID-19 test prior to boarding unless this is required by local country regulations. However, we highly recommend that guests take a COVID-19 test prior to starting their travels.
For those countries that still require guests to present a negative COVID-19 test prior to boarding, please consider the following instructions:
The test results must be from a testing laboratory or a licensed testing site. We accept at-home test kits which are proctored and certified by a medical provider. The COVID-19 test can either be:
PCR: Test date no older than 3 days prior to embarkation; OR Antigen: Test date must be within one day of embarkation
Prior to embarkation, check our Explore Well at Sea Travel Requirements and government sites for specifics as the requirements vary by port and continue to evolve.
We welcome guests with disabilities and special needs and work hard to assist them throughout their vacation. To receive appropriate assistance, be sure to notify our Access Department via email at email@example.com no later than 40 days before US sailings, and 80 days before all other sailings.
We are able to provide sign language interpreting services on cruises that sail to and from the U.S. and Canada only. Please make a request at the time of booking but no later than 60 days prior to sailing. Please note that requests are subject to availability of interpreters. The earlier you let us know you need interpreters, the easier it is to confirm interpreters for your sailing. Services are provided on a shared basis for all hearing-impaired guests onboard.
We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises.
Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies.
We have made the voyage experience as effortless as possible for our guests with visual disabilities. Our staterooms, dining and public areas are designed to incorporate Braille wherever possible. Other accommodations include an allowance for service animals, including a 4x4 foot relief area with cypress mulch, and the option of early boarding for orientation tours. We also provide qualified readers onboard our ships to assist guests and waiters will read dining menus upon request.
We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and we recommend that guests travel with a companion to provide any required assistance. Our crew are not able to assist with personal tasks (e.g. eating, dressing, toileting or lifting).
Guests with assistive devices who are unable to take a few steps will be unable to board tenders. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters can not be taken on tenders. Please see our Getting On and Off the Ship for more details.
We hold accessible staterooms for guests with disabilities until all non-accessible staterooms in a category are reserved. At that time, accessible staterooms are released to general inventory and may be reserved by a guest without a disability.
We have personnel with wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not required to lift guests. During peak times there may be a wait for assistance. Please see Getting On and Off the Ship for additional information. If you need further assistance, please contact our Access Department at 866-592-7225.
Fit to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.
Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel. Click for more information.
Guests who are pregnant and under 24 weeks of pregnancy must have a fit to travel note from their physician. Click for more information.
Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking.
If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information please call (866) 592-7225 (voice), fax (954) 628-9622, send an e-mail to firstname.lastname@example.org
We have designated Complaint Resolution Officials (CRO) at all U.S. ports of departure and all ships to help address our guests’ disability related concerns. They have been trained and are aware of applicable U.S. Department of Transportation disability rules as well as our policies and procedures regarding guests with disabilities. They will be glad to assist you.
If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the ship. Please contact our Access Department at 866-592-7225 for additional information.
Guests who require dialysis are welcome onboard all Azamara voyages. However, Azamara does not have the ability to assist nor administer hemodialysis treatment. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact us for more information on policies and procedures.
Yes, each Azamara vessel is equipped with a medical facility. At least one licensed physician and one nurse are generally in attendance on all Azamara® voyages. Limited medical services and medications are available for a fee. The types of medications kept onboard are limited. The medical facility is not intended as a clinic for guests, and Azamara is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel, who are independent contractors.
We do not require proof of disability such as medical certificates or disability placards. However, we do require you to acknowledge your need for the accessible stateroom by completing a Guest Special Needs Form.
All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Stateroom section for more details. If you need additional information, please contact our Access Department at 866-592-7225 for more information.
We do not require you to give details about your disability. However, the more information you can share with us about your needs and not your disability, the better we will be able to assist you. We do require advance notice for certain services; please see our Planning Ahead section for more details.
Yes! We have created customized shore excursions tours for our guests with disabilities. Please see the accessible shore excursions FAQ section for more information. You can also request an accessible shore excursion online.
The cruise industry is a heavily regulated industry, and the safety of our guests and crew is always our highest priority.
If the main electrical power source is lost, we have plans for a contingency and we move to using the emergency generators. These are typically located on the upper decks and they have their own fuel supply and are completely independent. The generators can provide emergency lighting, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels - radio, telefax, email, so the ship can continue to communicate with shoreside.
Muster drill is a mandatory exercise with the objective to familiarize all guests and crew with the location (muster station) where they are to assemble in the unlikely event of an emergency. During this drill, additional safety information (i.e., how to put on a life jacket) is presented.
Azamara is committed to the safety and health of our guests and crew. We are closely monitoring the Zika virus situation and are aware that the CDC has issued a travel alert for certain countries where Zika virus transmission is ongoing. Azamara will assist any pregnant women who do not feel comfortable sailing to countries affected with the Zika virus by providing alternate itinerary options. This may include providing guests with a future cruise credit valid for two years so that they may re-schedule their voyage for a later date, with no penalty. Guests seeking additional information on the Zika virus are encouraged to contact their primary care physician or visit the CDC's website.
Reality: With Azamara’s four club-like ships—the approximately 700-guest Azamara Journey®, Azamara Quest®, Azamara Pursuit® and our newest addition, Azamara Onward℠—you can enjoy an intimate experience with our authentic service and modern amenities. We’ve reimagined the onboard experience from bow to stern, combining size, style and service to deliver a true boutique hotel atmosphere during your voyage.
Reality: According to statistics, you’re 750 times more likely to catch a common stomach bug on land than on a cruise ship. In fact, less than 1% of all norovirus outbreaks occur on cruise ships.
Reality: From guest lectures given by in diverse fields to White Night parties, spa, casino, entertainment, and our exclusive Nights in Private Places, (just to name a few), you’ll always have something to do on board. Not that you’ll spend much time there anyway—we stay longer and later in more ports than any other cruise line.
Reality: On an Azamara cruise, nightcaps, celebratory drinks, thirst-quenching suds, and tasty tipples are on us! Select standard spirits, international beers, and a changing selection of red and white wine are all included in the price of your cruise.
Reality: With dishes like beef tenderloin Carpaccio with orange oil, lobster bisque, and fresh sushi on our daily menus, every meal on an Azamara voyage is a fine dining experience. And for true foodies, our Chef’s Table dinners—complete with expert wine pairings— will introduce your taste buds to a world of flavors without even leaving the ship.
Reality: Safety is our number one priority. Our crew is highly trained in emergency procedures, and our ships are outfitted with the latest state-of-the-art, industry-leading safety equipment. Not to mention, every passenger takes part in a muster drill that covers all necessary safety procedures for your voyage.
Reality: Even if you suffer from motion sickness during car rides or on airplanes, it’s unlikely you will become seasick aboard our ships. In fact, many people don’t notice any motion at all! The sheer size of our ships and specialized stabilizers are designed to give you the smoothest ride possible.
Reality: With Azamara’s Destination Immersion® style of travel, there’s plenty to do for those who are both young and young at heart. For starters, we spend more time in port than any other cruise line, so whether you want to take part in our customized Azamara Shore Excursions or Local Introductions tours or explore on your own, there’s no reason to sit still for long! Once you’re back on ship, it’s not all buffets and early bedtimes. For those looking to stay in ship shape, we offer customized personal training and Body Sculpt Boot Camps in addition to our fully equipped fitness center. And even when you want to relax, there’s plenty to inspire your mind and body, from our luxurious spa, to exciting onboard entertainment options, and so much more.
Reality: Cruises are actually quite affordable! Just think, the price of your voyage includes luxurious accommodations, transportation between ports, delicious food, unlimited alcoholic beverages, and onboard activities. Not to mention the priceless experience of an Azamara voyage!
Reality: With Azamara’s Destination Immersion® style of travel, you’ll get to experience every stop from a locals’ perspective. And since we spend more time in port than any other cruise line—including several overnight stays on many of our voyages—you’ll never feel like you’re trapped in one place. Plus, going on a cruise doesn’t have to be a long-term commitment—unless you want it to, of course! Azamara offers cruises as short as three nights and as long as…well that’s up to you! Our shorter voyages are the perfect opportunity to get your feet wet and discover the wonderful world of cruising without feeling like you’re boxing yourself in.
Reality: From the exotic shores of the Seychelles, to the down under streets of Sydney, the remote Faroe Islands and everywhere in between, Azamara’s smaller ships mean we can go to smaller and more off-the-beaten-path ports than other cruise companies. Plus, with our bespoke Destination Immersion® style of travel, you can experience each and every port like a local with Azamara Shore Excursions.
With advance notice, we can accommodate most special dietary needs. Please submit your request in writing to our Access Department no later than 40 days before US sailings, and 80 days before all other sailings.
Fax requests to 954.628.9622or email to: Special_Needs@AzamaraClubCruises.com
Standard kosher-style menus are available on all voyages. On the day of boarding, please confirm your special dietary arrangements with the restaurant manager.
Reservations are not accepted in our main dining area, Discoveries Restaurant. If you want to dine in one of our two specialty restaurants Prime C and Aqualina, reservations are strongly recommended to avoid disappointment.
In all of our dining rooms we encourage guests to follow a “resort casual” dress code, following good taste and common sense. Bare feet, tank tops, baseball caps, bathing suits, shorts, and jeans are not allowed in the main dining room or two specialty restaurants. When dining at Windows Café guests must wear footwear and a cover-up or shirt.
In Prime C, Aqualina, and Discoveries Restaurant, many guests enjoy dressing up. Formal evening wear (ball gowns and tuxedos) is not expected. We recommend that men bring a sport coat or suit; for women, dresses, skirts, blouses with pants and capris are all appropriate attire.
Club World Owner’s Suite, Club Ocean Suite, and Club Continent Suite guests can dine in any of our six restaurants without additional cost. For all other guests, there is a surcharge of $30 per person to dine in our specialty restaurants Prime C and Aqualina, while our other four restaurants are included in the price of your voyage.
No, seating is not assigned. Guests can choose to sit where they like.
The selection of inclusive liquor brands is based on our relationships with various liquor distributors.
Liquor brands were selected for guests who have no strong brand preference but still appreciate a choice of spirits. You can upgrade to one of our beverage packages (or order single drinks) for a reasonable charge.
Unfortunately, that is not possible. We suggest choosing a beverage package that has the greatest number of your favorite liquor brands.
Yes, all liquor brands from a lower tier package are included in higher tier packages.
Yes, you can buy a beverage package throughout your voyage. Charges begin the day you purchase the package.
No, beverage packages cannot be purchased retroactively. Any charges prior to the day you purchase your package will remain on your account.
No. Once a beverage package has been purchased, it is not refundable and cannot be downgraded to a lower tier package.
Yes, a few select champagnes are included in the wine package.
A laminated listing will be available for review at each bar venue, or you can also view our beverage packages online.
Beverage packages are per person, so only one drink may be ordered at a time.
Yes, packages offer unlimited drinks per person within the parameters of our responsible alcohol service guidelines.
Pricing for super premium liquor brands ranges too widely to fit in one package. Super premium brands can be ordered as individual drinks.
If you have purchased a beverage package, you can order a drink through room service, during standard bar operating hours. However, our select complimentary spirits, beer, and wine are not available through room service.
Yes, they are.
Your cruise fare covers select standard spirits, international beers, and a changing selection of one red and one white wine by the glass each day throughout your voyage. Learn more about our inclusive amenities.
You can login to your Guest Account, which will lead you to the Voyage Planner page with all of the shore excursions available for purchase on your itinerary.
Yes, there is a small fee for each Azamara Shore Excursions tour to cover the cost of admission to attractions, transportation, and other associated tour fees.
Of course! Our luxury tour service lets you create any experience you’d like or customize our existing signature tours. Please fill out our Private Tours Request Form at least 30 days prior to sailing.
Yes, your group of 16 or more guests may choose a private tour from our regular program, or you can customize a tour based on your group’s interests, hobbies, and budget. Submit your group request to email@example.com.
That depends on how much time we have in port, and what shore excursions are offered in a particular place. Generally, we recommend one shore excursion per port, to allow plenty of time to explore on your own and to allow for spontaneity to play a hand in your experience.
Though the majority of our destinations have multiple shore excursion options, there are a few ports that do not.
Shore excursions are led by knowledgeable and experienced guides who work with reputable local independent operators. The exceptions are Cycling and Azamara Chef Experience tours, which are lead by Azamara staff.
In the unlikely event that your tour is significantly delayed, we will make all arrangements for you to return to the ship at the earliest opportunity at no expense to you.
We strongly suggest booking your Azamara Shore Excursions tours before departure to avoid disappointment since all the experiences are on a first come first serve basis. There is however a shore excursions kiosk onboard each voyage for you to book last-minute excursions.
Tours involving flights, trains, special events, overnight stays, hotel stays and Private Discoveries must be cancelled 30 days prior to sailing to avoid cancellation penalties. Other restrictions may apply. All other Azamara Shore Excursions have a hassle-free 48-hour cancellation policy. Effective for tours scheduled to depart on or after March 29, 2017.
Absolutely! We offer easy shore excursions in select ports that are designed for guests for fulltime wheelchair users, or guests who are unable to walk or negotiate motor coach steps. If you want to take one of these tours, simply browse the tour options and fill out an Accessible Shore Excursions Form prior to departure.
No, unfortunately this is not possible.
Ticketing for domestic bookings begins 49 days prior to the sailing date provided the booking is paid in full, there are no waitlisted items, and air travel (if applicable) is finalized.
An email will be sent to the address used for booking, which can be the guest direct or the travel agent. The email will inform the guest/agent the electronic cruise documents for Reservation Number XXXXXX are ready, and provide a link to the documents.
The guests/agent will need to enter the reservation number, last name, ship and sail date to access the documents. The email will instruct guests/travel agents to print and carry these documents for the boarding process as well as the required forms of citizenship and identification (i.e.: a valid Passport, visas as required or other Department of Homeland Security approved documents).
Yes. The cruise document email will also provide information on online check-in, which is available up to 4 days prior to the voyage. Guests who do online check-in will be asked to complete immigration and embarkation forms, accept the Cruise Ticket Contract, and set up their onboard expense account. You will also be asked to print the Xpress Pass which will be collected during the on-ship check-in process.
The documentation package you receive will include instructions for printing paper luggage tags that should be affixed to your luggage before leaving home along with another form of I.D., such as a name tag.
For U.S. and Canadian passengers only: If guests/ agents enter the online check-in section at least 14 days prior to sail date, they may request personalized ship luggage tags be mailed to the passenger.
If tags are not printed or requested by mail, guests will receive ship luggage tags from Azamara porters at the pier.
Please visit the Guest Relations desk if you have lost an item while still onboard the ship. To claim a lost item after debarkation, please visit the following link, and one of our representatives will be in touch to help you claim your item.
Report a lost item
You will receive a response from an Azamara representative within 5 business days.