My Account is the universal portal that lets you manage your cruise details through your email address.

If you don't already have a My Azamara account, create a new account by providing your name, country of residence, email address, and password.

If you already have a My Azamara account, you will receive a password reset email. If you have not recently accessed your account, you may need to reset your password. 

As of March 16, 2023, Azamara's account is separate from Celebrity Cruises and Royal Caribbean International.

My Account allows you direct access to view and manage reservations, including making payments, and adding shore excursions and onboard packages.

You will need to have an active email address to create a new account.

You're welcome to view our website without My Account, and then have your travel professional or one of our agents book or update reservations for you. To make reservations or changes yourself using our website, you will need to create an account. 

As of March 16, 2023, cruises that occurred prior to April 1, 2023 will not be available on your account until a later date. Come back soon to check on your past sailings.

Complimentary nights are now automatically applied upon booking your cruise. 

We will send you a one-time authorization code if you have any trouble resetting your password. 

Please visit the Contact Us page for account assistance.

Check in will be back online at a later date. We appreciate your patience as we work towards bringing you a new online check-in experience during our transition period. 

Celebrity Captain’s Club members and Azamara Circle members will keep their existing points to date and maintain their status with Celebrity Cruises and Azamara. Until February 1, 2023, points will continue to be earned cumulatively in both programs. This also means that we will retain the loyalty points you've earned on any Celebrity sailing that concludes on or before February 1, 2023.

To qualify for enrollment in Azamara Circle, guests must complete one voyage at full fare,* which includes most promotional rates offered in the general marketplace by Azamara. After guest completes qualifying voyages, the membership level will automatically advance to the applicable membership level. Guests will enjoy the new Azamara membership benefits on their next voyage on Azamara.

Guests who sail on complimentary voyages, book using certificates (excluding charity certificates), Seminar at Sea voyages, Charter voyages, Travel Agent rates, Interline guests, and Employee rates do not earn Points in the program and are not eligible for benefits or membership in Azamara Circle.

If you have received loyalty referenced communications, you are an Azamara Circle member. If you are still not sure, you can e-mail us at Loyalty@Azamara.com , or call 1.888.532.5828 for US and Canada guests.

For UK, Australia, and any other guests outside these countries, visit our Contact Us page for more contact details.

To quickly find your loyalty number and tier level, login to My Account. If you do not have My Account or if you run into any issues logging in, please inquire via e-mail at Loyalty@Azamara.com , or call 1.888.532.5828 for US and Canada guests.

For UK, Australia, and any other guests outside these countries, visit our Contact Us page for more contact details.

As of February 1, 2023, Azamara Circle Members will no longer earn cumulative points and have reciprocity with Celebrity Cruises and Royal Caribbean International. Although this may take some getting used to, this is great news for all of us. Having our own loyalty program will allow us to more effectively implement your loyalty program suggestions and improve pre- and post-cruise guest experiences.

To update any of your loyalty information, please e-mail the loyalty desk at Loyalty@Azamara.com , or call 1.888.532.5828 for US and Canada guests. For UK contact details, visit our Contact Page. For Australia contact details, visit our Contact Page. And for any others outside these countries, visit our Contact Page for more contact details.

To learn more about the enhanced benefits of the Azamara Circle Loyalty Program, visit our Member Benefits page. If you have specific questions regarding your client's membership, e-mail us at Loyalty@Azamara.com , or call 1.888.532.5828 for US and Canada guests and 1.305.982.2470 anyone else outside of U.S & Canada.

For UK, Australia, and any other guests outside these countries, visit our Contact Us page for more contact details.

Azamara Circle points are earned per night based on stateroom category.

If you would like to receive Azamara Circle e-mail communication, you can opt-in by logging into My Account.

• When members reach the next loyalty level, they will earn a complimentary night’s reward based on their new tier. Members can earn up to 10 complimentary nights at the top level. Complimentary nights must be used on a new booking made within 12 months following the sailing when the new level was reached. Bookings can be made on most voyages open for sale at time of booking. Blackout dates will apply.
• Complimentary nights will not be retroactive, cannot be combined or divided for use on different bookings and cannot be allocated to multiple reservations (with one exception - see note regarding Discover Platinum member who do not use all their points on one voyage).
• Complimentary nights may only be redeemed on voyages of seven nights or more. Travel Partners will receive commission for the nights their clients purchase, but not for free nights. Discoverer Platinum members who receive 10 complimentary nights will be able to use their remaining complimentary nights if they book a 7-night voyage.

Examples:

• A new Discoverer member receives 4 complimentary nights when moving from the Explorer tier to the Discoverer tier. Once they redeem their 4 complimentary nights, they'll pay for 3 nights if they book a 7-night voyage, or pay for 6-nights if they book a 10-night voyage
• A new Discoverer Platinum member receives 10 complimentary nights when moving from the Discoverer Plus tier to the Discoverer Platinum tier level. This member books a 7-night voyage and has 3 complimentary nights remaining. The remaining 3 complimentary nights may be used on a new booking, made within 12 months following the sailing when they reached the Discoverer Platinum level.

Travel Partners will have booking system access to all savings and benefits of the new Azamara Circle program. Azamara will provide appropriate promotion codes to guests and Travel Partners for each benefit. Benefits will be redeemed the same way promotions are currently booked today. The only difference is the Travel Partner will need to add their client’s loyalty number to the booking to receive appropriate tier savings. This applies to the following benefits: Quarterly 10% savings and Earned Complimentary Nights. For the $199 Stateroom Category Upgrade benefit, Travel Partners will have to contact Azamara once notified that their client is eligible for a stateroom category upgrade. The Onboard Passages Savings benefit will be booked onboard by the Cruise Sales Manager. Guests must let the onboard Cruise Sales Manager know that they’d like their Travel Partner to receive credit for the new booking. Travel Partners will receive commission on all the above offers.

As of February 26, 2020, the Onboard Booking Offer offers 5% savings to all guests onboard. As part of the Azamara Circle membership, Discoverer members will receive 6%, Discoverer Plus 7% and Discoverer Platinum 10%.

This recognition only happens onboard. Since 2014, on every sailing, the member with the highest number of Azamara nights sailed will be chosen as the “Top Cruiser”. This member(s) will be recognized during the Azamara Circle Cocktail Party, which is an exclusive loyalty only event.

• When you stay in Veranda Plus or Suite categories, you have the option to combine both Internet and laundry benefits with those that the Veranda Plus and Suite categories offer, depending on your loyalty tier. For example, if an Explorer member that earns 60 minutes or 35% savings towards the Full Voyage Unlimited Package stays in a Veranda Plus category that offers 120 free Internet minutes or 25% savings towards the Full Voyage Unlimited Package, they can combine either the free Internet minutes or package redemption, to make a total of either 180 free minutes or 60% savings towards a Full Voyage Unlimited Package.
• Laundry: If a member is at an Explorer tier or higher, and booked in a Veranda Plus or higher, they can combine the laundry benefits to receive two bags of laundry bags, per seven days.

As of February 26, 2020, any member in the Discoverer Platinum tier are eligible to receive 100% savings towards a Full Voyage Internet Package, regardless of the stateroom category or length of voyage.

No, when you arrive onboard, into your stateroom, you will need to sign into Azamara’s Internet portal where you will be given the choice to either choose free Internet minutes or package redemption savings. Even if you are entitled to 100% savings, you are responsible for choosing this option when redeeming your Internet offerings.

Yes. The plan provides a refund of the non-refundable portion of your vacation (up to 100% of trip cost) if you cancel for a specified reason. 

Yes. The plan provides reimbursement up to $3000 for the loss, theft, or damage of your luggage and/or personal items. Baggage delay rates vary by state.  Please see Trip Protection for additional details. 

You can enroll in Azamara Trip Protection any time between making your initial cruise deposit and 5 days prior to sailing. Please note that coverage for pre-existing conditions requires insurance to be paid by final payment date. Call Azamara or your travel agent to enroll. Please note that trip protection benefits are valid only if the appropriate plan costs have been received (in addition to any required cruise deposits or payments).

Visit www.allianztravelinsurance.com/file-a-claim to initiate a claim online.

Azamara does not require a negative COVID-19 test prior to boarding unless this is required by local country regulations. However, we highly recommend that guests take a COVID-19 test prior to starting their travels. For those countries that still require guests to present a negative COVID-19 test prior to boarding, please consider the following instructions:

The test results must be from a testing laboratory or licensed testing site. We accept at-home test kits which are proctored and certified by a medical provider. The COVID-19 test can either be:

PCR: Test date no longer than 3 days prior to embarkation or 

Antigen: Test date must be within one day of embarkation.

For guests who cannot present a negative COVID-19 test upon embarkation, testing is available in the terminal or on the boarding deck for $59 USD for antigen and $85 USD for PCR. Please contact Guest Relations while onboard for further information. Please note some governments and certain airlines require proof of a negative SARS-CoV-2 RT-PCR test no more than three days before entry or flight departure.

We accept at-home test kits which are proctored and certified by a medical provider.

• A 100% Future Cruise Credit will be provided for any guest who tests positive within two weeks of their sail date, as well as any members of their immediate traveling party who choose to cancel. 
• If you test positive for COVID-19 during the cruise, you will be entitled to either a partial or full FCC for the amount paid, depending on the situation. Azamara will also cover the costs of COVID-19 related medical treatment onboard, any required land-based quarantine, and flight change fees to return home for you and your Traveling Party. Guests must comply with travel requirements, health and safety protocols in order to be eligible for this reassurance.  

We encourage guests purchase travel insurance for added peace of mind and reassurance, either through Azamara or other insurance provider of your choice.

Azamara does not require a negative COVID-19 test prior to boarding unless this is required by local country regulations. However, we highly recommend that guests take a COVID-19 test prior to starting their travels.

For those countries that still require guests to present a negative COVID-19 test prior to boarding, please consider the following instructions:

The test results must be from a testing laboratory or a licensed testing site.  We accept at-home test kits which are proctored and certified by a medical provider. The COVID-19 test can either be:

PCR: Test date no older than 3 days prior to embarkation; OR 
Antigen: Test date must be within one day of embarkation

Prior to embarkation, check our Explore Well at Sea Travel Requirements and government sites for specifics as the requirements vary by port and continue to evolve.

We welcome guests with disabilities and special needs and work hard to assist them throughout their vacation. To receive appropriate assistance, be sure to notify our Access Department via email at special_requests@azamara.com no later than 40 days before US sailings, and 80 days before all other sailings.

We are able to provide sign language interpreting services on cruises that sail to and from the U.S. and Canada only. Please make a request at the time of booking but no later than 60 days prior to sailing. Please note that requests are subject to availability of interpreters. The earlier you let us know you need interpreters, the easier it is to confirm interpreters for your sailing. Services are provided on a shared basis for all hearing-impaired guests onboard.

We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises.

Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies.

We have made the voyage experience as effortless as possible for our guests with visual disabilities. Our staterooms, dining and public areas are designed to incorporate Braille wherever possible. Other accommodations include an allowance for service animals, including a 4x4 foot relief area with cypress mulch, and the option of early boarding for orientation tours. We also provide qualified readers onboard our ships to assist guests and waiters will read dining menus upon request.

We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and we recommend that guests travel with a companion to provide any required assistance. Our crew are not able to assist with personal tasks (e.g. eating, dressing, toileting or lifting).

Guests with assistive devices who are unable to take a few steps will be unable to board tenders. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters can not be taken on tenders. Please see our Getting On and Off the Ship for more details.

We hold accessible staterooms for guests with disabilities until all non-accessible staterooms in a category are reserved. At that time, accessible staterooms are released to general inventory and may be reserved by a guest without a disability.

We have personnel with wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not required to lift guests. During peak times there may be a wait for assistance. Please see Getting On and Off the Ship for additional information. If you need further assistance, please contact our Access Department at 866-592-7225.

Fit to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.

Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel. Click for more information.

Guests who are pregnant and under 24 weeks of pregnancy must have a fit to travel note from their physician. Click for more information.

Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking.

If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information please call (866) 592-7225 (voice), fax (954) 628-9622, send an e-mail to special_needs@azamara.com

We have designated Complaint Resolution Officials (CRO) at all U.S. ports of departure and all ships to help address our guests’ disability related concerns. They have been trained and are aware of applicable U.S. Department of Transportation disability rules as well as our policies and procedures regarding guests with disabilities. They will be glad to assist you.

If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the ship. Please contact our Access Department at 866-592-7225 for additional information.

Guests who require dialysis are welcome onboard all Azamara voyages. However, Azamara does not have the ability to assist nor administer hemodialysis treatment. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact us for more information on policies and procedures.

Yes, each Azamara vessel is equipped with a medical facility. At least one licensed physician and one nurse are generally in attendance on all Azamara^® voyages. Limited medical services and medications are available for a fee. The types of medications kept onboard are limited. The medical facility is not intended as a clinic for guests, and Azamara is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel, who are independent contractors.

We do not require proof of disability such as medical certificates or disability placards. However, we do require you to acknowledge your need for the accessible stateroom by completing a Guest Special Needs Form.

All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Stateroom section for more details. If you need additional information, please contact our Access Department at 866-592-7225 for more information.

We do not require you to give details about your disability. However, the more information you can share with us about your needs and not your disability, the better we will be able to assist you. We do require advance notice for certain services; please see our Planning Ahead section for more details.

Yes! We have created customized shore excursions tours for our guests with disabilities. Please see the accessible shore excursions FAQ section for more information. You can also request an accessible shore excursion online.

The cruise industry is a heavily regulated industry, and the safety of our guests and crew is always our highest priority.

• All cruise ships are designed and operated in compliance with the strict requirements of the International Maritime Organization, the UN agency that mandates global standards for the safety and operation of cruise ships through adoption of treaties, regulations and resolutions, codified in the Safety of Life at Sea (SOLAS) Convention.
• Safety-related regulations and requirements are rigorous – and we often go substantially above and beyond what is required; for example, carrying backup mechanical, navigational and safety provisions.
• Our ships' crews undertake extensive training, certification, drills and scenarios in preparation for the very unlikely event of an emergency, including training on ship evacuation procedures.
• Our vessels, regardless of where they sail in the world, comply with the U.S. Cruise Vessel Security and Safety Act (CVSSA) requirements, including railing heights, access control, closed circuit TV, medical preparedness, crime allegation reporting and crew training. Our own requirements generally exceed those specified within the CVSSA. We work closely with regulatory authorities to improve safety laws, and regularly participate in discussions and studies to inform legislators of current practices and offer our perspective on regulations and standards to assure safety.
• Flag State authorities and other maritime safety regulatory bodies, such as the U.S. Coast Guard, from each country our ships visit also regularly inspect our ships. Their examinations focus on lifesaving equipment and safety and environmental protection items and these officials have the authority to prevent our ships from sailing if we fail to adhere to regulations. In addition to these inspections, ongoing system of internal as well as external (independent) marine expert audits also helps us remain vigilant, safely operate our ships and maintain effective systems

• Most of our officers attend an accredited institution, such as a Maritime Academy or University, for their maritime training, usually for four to five years. This time is a combination of classroom instruction and time spent at sea. Officer's licenses are issued by their home countries, and each country has their own requirements and exams. Licenses are tied together internationally by licensing standards known as STCW (Standards for Certification, Training, and Watchkeeping). STCW is an IMO standard similar to SOLAS, only it's for training. While countries may have different systems, they all must comply with the Standards for Certification, Training, and Watchkeeping. Beyond licenses, each officer needs a license endorsement from the Flag State of where the ship is registered. The endorsement is an acknowledgment that the officer's national license is acceptable to the Flag State and meets all Standards for Certification, Training, and Watchkeeping requirements.
• Besides the required training, we also send our officers to our company's required training. Examples of this are: Bridge Navigation Management (BRM), a navigation simulator course, a navigation system training course, or an equipment specific course, such as pod training.
• There are usually two or three levels that precede a Master – Unlimited License. Each country requires specific amounts of sea service on specific sizes of ships in order to increase the license level. They may also require formal exams at each level.
• The Captain is in charge of a ship however, we practice Bridge Resource Management (BRM) - and part of that is to encourage personnel on the bridge to question and when necessary, challenge the Captain.
• Each ship has two dedicated Captains assigned to it. Each Captain alternates their time at the helm. If there is ever a time when a Captain is called away from the ship, the Staff Captain is fully trained and licensed to act as the Master of the vessel. Also, at any given time, we can have a few Officers who have also met all the requirements, including all of the required licensing and are ready to be Master Captains, but they continue as staff captains until a Captain position opens up.
• Our Captains are typically selected and appointed from within our own fleet. They have to have a marine license (at the level of Master - Unlimited Tonnage) and most of our Captains have approximately 15 years of experience before promotion to Captain. There are also many various marine training courses and examinations that they are required to take throughout the course of their career as an Officer.
• All of our Captains hold a Master - Unlimited license. On our ships, we require the Captain and the Staff Captain to hold a Master - Unlimited license. At any given time, we can have a few Officers who have met all the requirements and are ready to be Captains, but they continue as staff captains until a Captain position opens up. The final step in the process to be promoted to Captain is an interview with our shoreside leadership team. Most of our Captains have approximately 15 years of experience before they are promoted to Captain. Currently, each of our Captains has an average of 25 years of experience on the seas.
• You can learn more and get to know our captains better on our Captains and Crew page.

• Even though fire risk is minimal, fire suppression systems are installed throughout all areas of the vessel. The primary fire suppression system on most ships converts water into a mist state that presents more surface area for smoke and heat to be absorbed. Water mist systems are very effective and also safe for people who may be near them when they are activated. In areas such as engine spaces and galleys, we have installed both water mist and CO2 systems. In addition, we have gone Above and Beyond Compliance with regulations by installing foam systems in various technical areas and wet chemical extinguishers in all of our galleys, that are especially effective in the case of oil based fire.
• Our ships are also equipped with an extensive series of fire sensors, which are monitored by crew members on the bridge and in the engine control rooms. If a fire detector indicates there may be a fire onboard, response personnel are immediately dispatched to the area to evaluate the situation. If indicated, mobile firefighting groups respond, outfitted with full firefighter gear, breathing apparatus and special heat-seeking systems that use thermal-imaging cameras. These cameras (both hand-held and helmet mounted) help to quickly identify the source of a fire and to locate any people who may be in the affected area. Responding crew also have access to an Impulse Fire Extinguisher (IFEX), which shoots a blast of water using pressurized air and is ideal for rapid response in quickly suppressing a fire. With these tools, our highly trained personnel on the bridge and on the scene can manage fire-related situations effectively.
• Although all of our vessels are equipped with advanced fire detection and suppression systems, fire safety really begins with prevention. Our ships are constructed and outfitted to comply with stringent international fire safety regulations, including requirements for fire integrity of bulkheads (walls) and windows and fixtures onboard (such as furniture and carpets). Our ships are inspected throughout construction by third-party safety inspectors from recognized classification societies and port state safety agencies like the U.S. Coast Guard.
• While the ship's officers and security team receive specialized training, every crew member must participate in safety and security training modules, so that they are prepared to respond quickly and effectively in the event of an emergency. We also conduct weekly, monthly and annual drills on all our ships, to train and prepare for response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and each ship has highly trained personnel onboard who can effectively respond to and manage a report of a fire.

If the main electrical power source is lost, we have plans for a contingency and we move to using the emergency generators. These are typically located on the upper decks and they have their own fuel supply and are completely independent. The generators can provide emergency lighting, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels - radio, telefax, email, so the ship can continue to communicate with shoreside.

Muster drill is a mandatory exercise with the objective to familiarize all guests and crew with the location (muster station) where they are to assemble in the unlikely event of an emergency. During this drill, additional safety information (i.e., how to put on a life jacket) is presented.

• Each ship has alternate muster stations available throughout the ship and each crew member at all locations are trained in mustering procedures.
• The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of embarkation. However, the muster drill for guests on any ship in our fleet is to be held prior to departure on embarkation day.
• Announcements for the guest assembly drill are usually made in English. The announcements are also made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the market, then followed by English and any other approved core language(s).
• Guests should not bring life jackets to the muster drill. In the unlikely event of an emergency, our procedures direct guests to precede directly to their muster stations upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations, as guests do not need to return to their staterooms to retrieve their life jackets if they are in another part of the ship at the time. Once a guest arrives at their muster station, a crew member will provide them with a life jacket. In the unlikely event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that accountability.
• During the mustering process, trained crew with high visibility vests will be posted throughout the ship to assist guests with disabilities. In addition to posted personnel, specially trained crew teams are available to assist guests with special needs. In addition, if for any reason people cannot get to their designated muster/assembly station the Ship's emergency plan calls for crew to check every stateroom and space on the ship to ensure guests have made it to their assembly stations, and that if someone needs assistance to do so, it is provided.
• Guests that board the ship at a different port of call are provided with a "Guest Joining Downline" letter prior to departure from the port of embarkation. They also receive a verbal safety briefing in person prior to departure from their port of embarkation.
  
  In case of larger groups (1% of total guest capacity), a muster drill is organized and conducted. The letter and briefing shall contain (as a minimum) the following information in English and other appropriate languages:
  • Clear instructions to be followed in case of an emergency
  • Location of the guest's Muster/Assembly Station
  • The essential actions to be taken in an emergency
  • The method of donning a lifejacket

• The number of lifesaving crafts varies depending on the class/size of ship. All of our ships have sufficient survival crafts for everyone on board, plus additional capacity in reserve, per regulatory requirements.
• The lifesaving crafts onboard our ships are tested once a month, which is over and above what is required, which is once every three months. During this test, the lifesaving crafts are lowered into the water and pulled away from the ship.

Azamara is committed to the safety and health of our guests and crew. We are closely monitoring the Zika virus situation and are aware that the CDC has issued a travel alert for certain countries where Zika virus transmission is ongoing. Azamara will assist any pregnant women who do not feel comfortable sailing to countries affected with the Zika virus by providing alternate itinerary options. This may include providing guests with a future cruise credit valid for two years so that they may re-schedule their voyage for a later date, with no penalty. Guests seeking additional information on the Zika virus are encouraged to contact their primary care physician or visit the CDC's website.

Reality: With Azamara’s four club-like ships—the approximately 700-guest Azamara Journey®, Azamara Quest®, Azamara Pursuit® and our newest addition, Azamara Onward℠—you can enjoy an intimate experience with our authentic service and modern amenities. We’ve reimagined the onboard experience from bow to stern, combining size, style and service to deliver a true boutique hotel atmosphere during your voyage.

Reality: According to statistics, you’re 750 times more likely to catch a common stomach bug on land than on a cruise ship. In fact, less than 1% of all norovirus outbreaks occur on cruise ships.

Reality: From guest lectures given by in diverse fields to White Night parties, spa, casino, entertainment, and our exclusive Nights in Private Places, (just to name a few), you’ll always have something to do on board. Not that you’ll spend much time there anyway—we stay longer and later in more ports than any other cruise line.

Reality: On an Azamara cruise, nightcaps, celebratory drinks, thirst-quenching suds, and tasty tipples are on us! Select standard spirits, international beers, and a changing selection of red and white wine are all included in the price of your cruise.

Reality: With dishes like beef tenderloin Carpaccio with orange oil, lobster bisque, and fresh sushi on our daily menus, every meal on an Azamara voyage is a fine dining experience. And for true foodies, our Chef’s Table dinners—complete with expert wine pairings— will introduce your taste buds to a world of flavors without even leaving the ship.

Reality: Safety is our number one priority. Our crew is highly trained in emergency procedures, and our ships are outfitted with the latest state-of-the-art, industry-leading safety equipment. Not to mention, every passenger takes part in a muster drill that covers all necessary safety procedures for your voyage.

Reality: Even if you suffer from motion sickness during car rides or on airplanes, it’s unlikely you will become seasick aboard our ships. In fact, many people don’t notice any motion at all! The sheer size of our ships and specialized stabilizers are designed to give you the smoothest ride possible. 

Reality: With Azamara’s Destination Immersion^® style of travel, there’s plenty to do for those who are both young and young at heart. For starters, we spend more time in port than any other cruise line, so whether you want to take part in our customized Azamara Shore Excursions or Local Introductions tours or explore on your own, there’s no reason to sit still for long! Once you’re back on ship, it’s not all buffets and early bedtimes. For those looking to stay in ship shape, we offer customized personal training and Body Sculpt Boot Camps in addition to our fully equipped fitness center. And even when you want to relax, there’s plenty to inspire your mind and body, from our luxurious spa, to exciting onboard entertainment options, and so much more.

Reality: Cruises are actually quite affordable! Just think, the price of your voyage includes luxurious accommodations, transportation between ports, delicious food, unlimited alcoholic beverages, and onboard activities. Not to mention the priceless experience of an Azamara voyage!

Reality: With Azamara’s Destination Immersion^® style of travel, you’ll get to experience every stop from a locals’ perspective. And since we spend more time in port than any other cruise line—including several overnight stays on many of our voyages—you’ll never feel like you’re trapped in one place. Plus, going on a cruise doesn’t have to be a long-term commitment—unless you want it to, of course! Azamara offers cruises as short as three nights and as long as…well that’s up to you! Our shorter voyages are the perfect opportunity to get your feet wet and discover the wonderful world of cruising without feeling like you’re boxing yourself in.

Reality: From the exotic shores of the Seychelles, to the down under streets of Sydney, the remote Faroe Islands and everywhere in between, Azamara’s smaller ships mean we can go to smaller and more off-the-beaten-path ports than other cruise companies. Plus, with our bespoke Destination Immersion^® style of travel, you can experience each and every port like a local with Azamara Shore Excursions.

With advance notice, we can accommodate most special dietary needs. Please submit your request in writing to our Access Department no later than 40 days before US sailings, and 80 days before all other sailings.

Fax requests to 954.628.9622
or email to: Special_Needs@AzamaraClubCruises.com

Standard kosher-style menus are available on all voyages. On the day of boarding, please confirm your special dietary arrangements with the restaurant manager.

Reservations are not accepted in our main dining area, Discoveries Restaurant. If you want to dine in one of our two specialty restaurants Prime C and Aqualina, reservations are strongly recommended to avoid disappointment.

In all of our dining rooms we encourage guests to follow a “resort casual” dress code, following good taste and common sense. Bare feet, tank tops, baseball caps, bathing suits, shorts, and jeans are not allowed in the main dining room or two specialty restaurants. When dining at Windows Café guests must wear footwear and a cover-up or shirt.

In Prime C, Aqualina, and Discoveries Restaurant, many guests enjoy dressing up. Formal evening wear (ball gowns and tuxedos) is not expected. We recommend that men bring a sport coat or suit; for women, dresses, skirts, blouses with pants and capris are all appropriate attire.

Club World Owner’s Suite, Club Ocean Suite, and Club Continent Suite guests can dine in any of our six restaurants without additional cost. For all other guests, there is a surcharge of $30 per person to dine in our specialty restaurants Prime C and Aqualina, while our other four restaurants are included in the price of your voyage.

No, seating is not assigned. Guests can choose to sit where they like. 

The selection of inclusive liquor brands is based on our relationships with various liquor distributors.

Liquor brands were selected for guests who have no strong brand preference but still appreciate a choice of spirits. You can upgrade to one of our beverage packages (or order single drinks) for a reasonable charge.

Unfortunately, that is not possible. We suggest choosing a beverage package that has the greatest number of your favorite liquor brands.

Yes, all liquor brands from a lower tier package are included in higher tier packages.

Yes, you can buy a beverage package throughout your voyage. Charges begin the day you purchase the package.

No, beverage packages cannot be purchased retroactively. Any charges prior to the day you purchase your package will remain on your account.

No. Once a beverage package has been purchased, it is not refundable and cannot be downgraded to a lower tier package.

Yes, a few select champagnes are included in the wine package.

A laminated listing will be available for review at each bar venue, or you can also view our beverage packages online. 

Beverage packages are per person, so only one drink may be ordered at a time.

Yes, packages offer unlimited drinks per person within the parameters of our responsible alcohol service guidelines.

Pricing for super premium liquor brands ranges too widely to fit in one package. Super premium brands can be ordered as individual drinks.

If you have purchased a beverage package, you can order a drink through room service, during standard bar operating hours. However, our select complimentary spirits, beer, and wine are not available through room service.

Yes, they are.

Your cruise fare covers select standard spirits, international beers, and a changing selection of one red and one white wine by the glass each day throughout your voyage. Learn more about our inclusive amenities. 

You can login to your Guest Account, which will lead you to the Voyage Planner page with all of the shore excursions available for purchase on your itinerary.

Yes, there is a small fee for each Azamara Shore Excursions tour to cover the cost of admission to attractions, transportation, and other associated tour fees. 

Of course! Our luxury tour service lets you create any experience you’d like or customize our existing signature tours. Please fill out our Private Tours Request Form at least 30 days prior to sailing.

Yes, your group of 16 or more guests may choose a private tour from our regular program, or you can customize a tour based on your group’s interests, hobbies, and budget. Submit your group request to groupshorex@azamaraclubcruises.com. 

That depends on how much time we have in port, and what shore excursions are offered in a particular place. Generally, we recommend one shore excursion per port, to allow plenty of time to explore on your own and to allow for spontaneity to play a hand in your experience.

Though the majority of our destinations have multiple shore excursion options, there are a few ports that do not. 

Shore excursions are led by knowledgeable and experienced guides who work with reputable local independent operators. The exceptions are Cycling and Azamara Chef Experience tours, which are lead by Azamara staff.

In the unlikely event that your tour is significantly delayed, we will make all arrangements for you to return to the ship at the earliest opportunity at no expense to you.

We strongly suggest booking your Azamara Shore Excursions tours before departure to avoid disappointment since all the experiences are on a first come first serve basis. There is however a shore excursions kiosk onboard each voyage for you to book last-minute excursions.

Tours involving flights, trains, special events, overnight stays, hotel stays and Private Discoveries must be cancelled 30 days prior to sailing to avoid cancellation penalties. Other restrictions may apply. All other Azamara Shore Excursions have a hassle-free 48-hour cancellation policy. Effective for tours scheduled to depart on or after March 29, 2017.

Absolutely! We offer easy shore excursions in select ports that are designed for guests for fulltime wheelchair users, or guests who are unable to walk or negotiate motor coach steps. If you want to take one of these tours, simply browse the tour options and fill out an Accessible Shore Excursions Form prior to departure.

No, unfortunately this is not possible.

Ticketing for domestic bookings begins 49 days prior to the sailing date provided the booking is paid in full, there are no waitlisted items, and air travel (if applicable) is finalized.

An email will be sent to the address used for booking, which can be the guest direct or the travel agent. The email will inform the guest/agent the electronic cruise documents for Reservation Number XXXXXX are ready, and provide a link to the documents.

The guests/agent will need to enter the reservation number, last name, ship and sail date to access the documents. The email will instruct guests/travel agents to print and carry these documents for the boarding process as well as the required forms of citizenship and identification (i.e.: a valid Passport, visas as required or other Department of Homeland Security approved documents).

Yes. The cruise document email will also provide information on online check-in, which is available up to 4 days prior to the voyage. Guests who do online check-in will be asked to complete immigration and embarkation forms, accept the Cruise Ticket Contract, and set up their onboard expense account. You will also be asked to print the Xpress Pass which will be collected during the on-ship check-in process.

The documentation package you receive will include instructions for printing paper luggage tags that should be affixed to your luggage before leaving home along with another form of I.D., such as a name tag.

For U.S. and Canadian passengers only: If guests/ agents enter the online check-in section at least 14 days prior to sail date, they may request personalized ship luggage tags be mailed to the passenger.

If tags are not printed or requested by mail, guests will receive ship luggage tags from Azamara porters at the pier.

Please visit the Guest Relations desk if you have lost an item while still onboard the ship. To claim a lost item after debarkation, please visit the following link, and one of our representatives will be in touch to help you claim your item.

Report a lost item

You will receive a response from an Azamara representative within 5 business days.