Cruise With Confidence

Cruise With Confidence

Cruise With Confidence

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New Benefits and More Flexibility.

Now more than ever, you’re dreaming about your next voyage to the world’s most amazing destinations. To provide peace of mind while you plan, we’ve enhanced our Cruise with Confidence* program to give you the flexibility to change any sailing you book by 31 January 2021.

Best Price Guarantee
You’ll always get the best possible price—even after you book. If the fare on your booked sailing lowers or a better promotion is offered, contact us and we’ll honor that better price right up to 48 hours before you sail.

Future Cruise Credit
We know things can change. You have up to 48 hours before you sail to cancel and receive 100% of the amount paid in a Future Cruise Credit to use toward any sailing through April 2022.

Same Cruise, Same Price
Booked your ideal voyage, but need to postpone? You can rebook the same cruise the following year for the same price (including promotions) when you contact us by 31 January 2021.

By having the flexibility to change your cruise experience, we hope you’ll feel confident in planning a vacation during these uncertain, unprecedented times. It’s your world to explore—now it’s your choice.
 
Get started with the program that works best for you – visit our Cruise with Confidence & Global Suspension request form. Or give us a call if you have any questions:
 
1-833-292-2292 (US/Canada)
0344 493 4016 (UK/Ireland)
1-800-754-500 (Australia/New Zealand)
 
Calling from another country? Visit our Contact Us page.

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Cruise With Confidence FAQs

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  • Which bookings are eligible to move to next year?

    Existing bookings and new bookings made between May 6th, 2020 and January 31, 2021 will be eligible for reschedule to the following cruise year at the initial price and/or promotion when selecting an alternative sailing of the same itinerary type, stateroom category, and voyage length (must be no more than 1 night shorter or longer than the original sailing) within four weeks of the original sailing date in the subsequent year. The decision to adjust a current booking to the following cruise year must be made by January 31, 2021.  If modifying within the penalty period of the original sailing date, penalties will be carried over to the new booking should the new booking be cancelled later. Bookings can only be rescheduled once.  

  • Which bookings are eligible for the Best Offer Guarantee?

    Existing bookings and new bookings made between May 6th, 2020 and January 31, 2021 will be eligible for the Best Price Guarantee. Guests may change their price and/or promotion up to 48 hours prior to cruise.  Guest must call their Travel Partner or Azamara to request a change of price or promotion. Guest may change their offer as many times as desired up to 48 hours before sailing. For bookings within final payment, any amounts owed will be refunded in the form of non-refundable Onboard Credit; for bookings outside of final payment, any amounts owed will be refunded to the original form of cruise fare payment. Certain promotions will be excluded from the policy.  A list of exclusions will be provided.

  • What sailings qualify for Cruise with Confidence?

    All sailings through April 30, 2022 are covered by the Cruise with Confidence Program.

  • How long do I have to redeem my Future Cruise Credit?

    All Cruise with Confidence Future Cruise Credits must be applied toward the cruise fare due on an Azamara sailing before December 31, 2021. Please note that Cruise with Confidence Future Cruise Credits cannot be redeemed on the sailing where it was previously issued; Only future sail dates qualify for FCC redemption. 

  • Can you use your Future Cruise Credit (FCC) on an existing booking?

    Yes. FCCs can be applied to new or existing bookings.

  • How do I cancel or move my cruise?

    You can request a cancellation online or give us a call. Remember, you must notify us by phone of your cancellation at least 48 hours before your sail date. We appreciate your patience as call volume may be higher than normal.

  • What happens if there’s a difference in cruise fare between the Future Cruise Credit I receive, and the cruise that I would like to book next?

    If the new cruise fare is higher than the value of the FCC, you will have to pay the difference in fare. Alternatively, if the new cruise fare is lower than the FCC’s value, a new Future Cruise Credit will be issued for the remaining balance.

  • Are Future Cruise Credits interchangeable between Royal Caribbean’s family of brands?

    No, you’ll have to apply your Future Cruise Credit to a future Azamara cruise.

  • Do standard Final Payment timelines still apply during this timeframe?

    Yes, full payment is still required 120 days prior to the sailing date. You may pay your balance through your travel professional, or directly to Azamara if you booked through us.

  • Upon cancellation, will I be credited for any pre-cruise purchases, for onboard products such as shore excursions, etc.?

    Yes, pre-cruise purchases for onboard products with the cruise line will be refunded to the original form of payment.

  • Upon cancellation, will I be credited for any pre- and post-land purchases?

    Yes, land products purchased with Azamara will be included in the Future Cruise Credit being issued.

  • Upon cancellation, will I be credited for CruiseCare?

    No, CruiseCare is non-refundable if you decide to cancel voluntarily under our Cruise with Confidence policy.

  • What precautions are you taking to prevent coronavirus while onboard?

    From enhanced boarding screening to heightened sanitation at ships and terminals, we are undertaking every measure to safeguard guests and crew. Learn more about onboard health protocols.

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