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The Azamara Pursuit sails the waters outside Italy

Azamara Unveils New Global Contact Center, Tripling Its Sales Support Team

Wednesday, March 22, 2023
By Azamara

The grand opening of Azamara’s new global Contact Center in Wichita, Kansas comes in conjunction with the launch of the cruise line’s enhanced website, demonstrating continued growth and expansion

Miami, March 22, 2023:  Azamara – the upmarket cruise line and leader in Destination Immersion® experiences – celebrated the grand opening of the cruise line’s brand-new global Contact Center in Wichita, Kansas, on Monday, March 20. Simultaneously, Azamara will launch its updated website and Azamara Connect trade portal, featuring a new and seamless reservation system. With the exciting additions and updates, Azamara is proud to showcase its continued growth and dedication to valued guests and travel partners.

 “Wichita has been home to our knowledgeable and engaging team on the phones, who are dedicated to helping advisors make their clients’ dreams a reality.  Opening a dedicated office here is a testament to our commitment to delivering the best service to our guests and advisors,” said Carol Cabezas, president of Azamara. “I am so proud of how far Azamara has come since we’ve returned to service, and this contact center indicates that we are continuing to build on that momentum with more to come.”

Azamara executives came together in Wichita, Kansas to celebrate the opening of the company’s new global Contact Center, which is dedicated to providing faster and more responsive service to travel advisors and guests. Azamara’s Contact Center is also implementing new systems to ensure prompt delivery of information, including callback services.

Over the past months, Azamara’s Contact Center team has tripled in size internationally with in-market reservation agents supporting in the United States, United Kingdom, Australia, and EMEA markets. The cruise line continues to demonstrate its growth ambitions for the global market through new appointments and added roles throughout the organization.

Azamara’s new website and trade portal will also enhance the overall experience for guests and travel partners by allowing access to the all-new Versonix Seaware Touch booking platform. Guests and travel partners can expect a smooth and seamless booking process as the new reservation system is completely integrated with the updated Azamara website and Azamara Connect.   

For the Contact Center’s hours of operation and phone numbers, please visit: Azamara.com

Azamara is an upmarket cruise line and leader in Destination Immersion® experiences. With a fleet of four intimate-style ships, Azamara Journey®, Azamara Quest®, Azamara Pursuit®, and its latest ship, Azamara Onward, the cruise line allows travelers to reach marquee ports around the world and dock in smaller, hidden gem destinations. Azamara aims to Change the Way You Sea, through its commitment to creating immersive experiences for guests through longer stays, more overnights and night touring for a deeper and more meaningful travel experience. Guests can experience an intimate hotel at sea with inclusive amenities such as gratuities, select beverages, cultural events and can take advantage of exclusive loyalty membership benefits through the Azamara Circle Program. 

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