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Stay Connected

Ship-to-Shore Connections

You may be off the grid, but you're not out of touch. While at sea, you can stay in touch with family, friends and colleagues by cell phone, Internet/Wi-Fi, phone or mail. Please read this section carefully to learn about your options and applicable charges.

Internet & Wi-Fi

Prepaid Internet packages can be purchased in incremental packages, based on the number of minutes you plan to use. Internet access on Azamara ships is available at In Touch on Deck 10, 24 hours a day, from the day of departure until 6:00 a.m. on debarkation day. Wi-Fi (Wireless Internet access) is also available through most of the ship. To take advantage of our wireless Internet service, you must bring your own laptop, which must have a wireless network card. Due to the nature of Internet access at sea, service interruptions may occur. View our internet packages here.

We also offer Cellular at Sea, a convenient, accessible, and affordable cruise mobile phone service with plans from AT&T and Verizon. For all other carriers, please click HERE. If your phone has eSIM capabilities, we also offer Cruise+, the only seamless mobile data service for your entire cruise at sea, in port, and at destinations all for one low price. For more information on Cruise+ click HERE.

For guests outside of North America it is recommended to check with your local mobile cell service provider as coverage and packages differ between countries.

The Internet service you’ll find on board via Wi-Fi and at eConnections is provided by a satellite connection. This connection can be affected by several factors that can interrupt or slow down Internet service on the ship. While natural features like Icelandic fjords are breathtaking to view, the high rock walls can block the satellite signal. This signal can also be blocked by large buildings when in port. Changing the ship’s course at sea can also cause temporary connection issues. The following tips will help you make the most of your time (and money) while online.

  • Connect at off-peak times: Increased users will limit bandwidth available on board. Try connecting to the Internet in the evening when fewer users will be online.
  • Avoid bandwidth-heavy services: Using social media to stay in touch doesn’t take up much bandwidth, but video streaming services can be a drain on the ship’s available bandwidth and cause connectivity issues for all on board.
  • Compose messages offline: Write emails or social media posts in a word processing or notepad application before going online. Once you’re connected, copy and paste the message to send quickly and easily.
  • Be patient: Our ships can only connect to one dedicated satellite to provide Internet service onboard. Because we don’t have the ability to hop to another satellite, any slow downs or disruptions in service won’t be remedied until the ship moves.

AT&T, Verizon and eSIM Cruise Packages

AT&T customers can set sail and stay connected with the AT&T Cruise Plus and Cruise Basic plans. Click HERE for details.

Verizon customers can take advantage of the Cruise Daily Pass for smooth sailing, sharing, and scrolling. For more information click HERE.

eSIM users can access Cruise+ a seamless mobile data service for your entire cruise at sea, in ports, and at destinations. A SIM unlocked eSIM capable device is required. Cruise+ offers a generous amount of data services that support web browsing, e-mail, messaging, social media, secured banking, video calling, streaming, maps and more. Click HERE for details.


 AT&T Cruise Plus AT&T Cruise Basic Verizon
Cost $100 $60
 $30 a day
Allowance Unlimited talk, text and 1 gigabyte of data 100 minutes talk, unlimited text, 100 megabytes of data

.05 GB of data per day, 50 minutes of incoming/outgoing calls per day (Overage: $1.99/min), unlimited texts

 

This offer is limited to and rates apply only to Azamara and select other cruise ships. Therefore, your AT&T Cruise Ship package allowances and overage rates for usage on-ship only apply when "Cellular at Sea" or “901” displays on your device. To the extent you are attached to land-based networks in Canada, Mexico and the Caribbean only, cruise ship allowances and overage rates also apply off-ship. Everywhere else, (including where "Cellular at Sea" or “901” is not displayed), pay-per-use rates apply, unless an additional current package offer applicable to the country visited is active on your line of service. Usage onboard a cruise ship is required. 
Visit Cellularatsea.com for the list of ships and additional details. Eligibility rules apply. Availability, quality of coverage and services while roaming are not guaranteed.

Through an agreement with Wireless Maritime Services (WMS), Azamara® offers Cellular at Sea, an advanced roaming network that lets you make and receive calls using your own mobile phone and telephone number. Cruise Ship Packages and prepaid Land and Sea eSIM are available. Gentle reminder: bring your cell phone charger.

All mobile phone users: As a courtesy to other guests, please set your ring tone to vibrate and avoid loud conversations while in public areas.

Important Information About Charges and Billing

Rates for mobile phone use are determined by your home carrier, your cellular carrier handles all billing. They will bill you for any charges incurred while onboard a ship on your next monthly cell phone bill. There are no additional charges or billing from Cellular at Sea or from Azamara. Please note that calls to 800, 888, 866,and 877 numbers are not toll free.  Please contact your home carrier Customer Service department with any questions about service, charges and billing procedures before departure. Azamara staff does not have access to your service information or billing records. Actual service availability depends on home carrier participation and service permissions.

Sending Mail

You'll be able to mail postcards and letters from various ports of call. Our Guest Relations staff can tell you how, when and where to post mail. Remember, in most cases you will probably arrive home before your mail.