We welcome guests with disabilities and special needs and work hard to assist them throughout their vacation. To receive appropriate assistance, be sure to notify our Access Department via email at special_requests@azamara.com no later than 40 days before US sailings, and 80 days before all other sailings.

We are able to provide sign language interpreting services on cruises that sail to and from the U.S. and Canada only. Please make a request at the time of booking but no later than 60 days prior to sailing. Please note that requests are subject to availability of interpreters. The earlier you let us know you need interpreters, the easier it is to confirm interpreters for your sailing. Services are provided on a shared basis for all hearing-impaired guests onboard.

We provide complimentary wheelchairs for getting on and off the ship. If you would like to have a wheelchair or scooter during the cruise, you are welcome to bring your own or rent one from a company that provides wheelchairs and scooter rentals for cruises.

Yes, we accept service animals on all our ships. Please see our Service Animal section for more details about our service animal policies.

We have made the voyage experience as effortless as possible for our guests with visual disabilities. Our staterooms, dining and public areas are designed to incorporate Braille wherever possible. Other accommodations include an allowance for service animals, including a 4x4 foot relief area with cypress mulch, and the option of early boarding for orientation tours. We also provide qualified readers onboard our ships to assist guests and waiters will read dining menus upon request.

We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and we recommend that guests travel with a companion to provide any required assistance. Our crew are not able to assist with personal tasks (e.g. eating, dressing, toileting or lifting).

Guests with assistive devices who are unable to take a few steps will be unable to board tenders. In order to safely board most tenders, guests must be able to take steps and use a collapsible manual wheelchair. In addition, motorized wheelchairs and mobility scooters can not be taken on tenders. Please see our Getting On and Off the Ship for more details.

We hold accessible staterooms for guests with disabilities until all non-accessible staterooms in a category are reserved. At that time, accessible staterooms are released to general inventory and may be reserved by a guest without a disability.

We have personnel with wheelchairs who provide assistance with pushing wheelchairs on and off the ship using gangways and boarding bridges. Please note our personnel are not required to lift guests. During peak times there may be a wait for assistance. Please see Getting On and Off the Ship for additional information. If you need further assistance, please contact our Access Department at 866-592-7225.

Fit to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.

Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel. Click for more information.

Guests who are pregnant and under 24 weeks of pregnancy must have a fit to travel note from their physician. Click for more information.

Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking.

If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information please call (866) 592-7225 (voice), fax (954) 628-9622, send an e-mail to special_needs@azamara.com

We have designated Complaint Resolution Officials (CRO) at all U.S. ports of departure and all ships to help address our guests’ disability related concerns. They have been trained and are aware of applicable U.S. Department of Transportation disability rules as well as our policies and procedures regarding guests with disabilities. They will be glad to assist you.

If you are dependent on oxygen or require oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the ship. Please contact our Access Department at 866-592-7225 for additional information.

Guests who require dialysis are welcome onboard all Azamara voyages. However, Azamara does not have the ability to assist nor administer hemodialysis treatment. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact us for more information on policies and procedures.

Yes, each Azamara vessel is equipped with a medical facility. At least one licensed physician and one nurse are generally in attendance on all Azamara^® voyages. Limited medical services and medications are available for a fee. The types of medications kept onboard are limited. The medical facility is not intended as a clinic for guests, and Azamara is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel, who are independent contractors.

We do not require proof of disability such as medical certificates or disability placards. However, we do require you to acknowledge your need for the accessible stateroom by completing a Guest Special Needs Form.

All of our ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Stateroom section for more details. If you need additional information, please contact our Access Department at 866-592-7225 for more information.

We do not require you to give details about your disability. However, the more information you can share with us about your needs and not your disability, the better we will be able to assist you. We do require advance notice for certain services; please see our Planning Ahead section for more details.

Yes! We have created customized shore excursions tours for our guests with disabilities. Please see the accessible shore excursions FAQ section for more information. You can also request an accessible shore excursion online.

The original upgrade pricing will remain, starting from $200 up to $598 on select stateroom categories. The great news is that guests have the opportunity to make an offer on a higher category stateroom which was not previously allowed.

Anyone sailing before June 30, 2019 who previously placed an upgrade request will be placed on a priority list based on loyalty tier and time of request. In order to be considered, you will need to place a bid with Azamara Upgrade which will require you to add your credit card information. If your upgrade is approved, we will send you an email with your new stateroom information. Please know that your original upgrade request will be protected if you decide to place a bid with the previous stateroom upgrade cost. However, you may bid a higher amount if you choose for a higher chance to be upgraded.

No, Accepted offer will earn loyalty points at the original stateroom category purchased, and not the category of the upgraded stateroom. The terms and conditions of your original booking will remain in effect following the acceptance of an Offer, including Azamara Circle Terms and Conditions. The best way for you to earn points quickly is to purchase the upgraded stateroom category in the original booking.

If you’re an Azamara Circle loyalty member, your bids are given a priority. Your priority increases as you move up in tier. If all else is equal among two bids, the loyalty member with the higher tier will win out.

If your stateroom includes multiple guests (between 2 and 4 passengers), the offer amount submitted will be per guest but only for the first and second guest in the reservation.

The offer amount is per person for the entire duration of the cruise. Offers are based on double occupancy per stateroom – only first and second guest will be charged.

The upgrade does not include any additional promotions. However, you can keep whichever promotions you already have.

You will be charged based on double occupancy. Meaning, you will be paying twice on what you bid.

Each offer is considered individually, Azamara cannot guarantee that all reservations traveling together will be upgraded. Under the circumstances that all reservations are upgraded, Azamara cannot guarantee that all the upgraded staterooms will be close together.

Azamara Upgrade is a bid-based stateroom upgrade program where you can score fantastic upgrades.

You will receive an email if your voyage is eligible and you will have the opportunity to browse through staterooms available for upgrade on your voyage. You will select the amount you are willing to pay for the upgrade and submit your bid.

To receive an email invitation to make an offer on a stateroom upgrade guest must be opted-in to Azamara Marketing e-emails. To opt-in, to receive emails guests can sign up on our website, opt-in through the online check in process or update their permissions within My Account section of the website.

Yes, you will receive an email 72 hours prior to sailing if your offer does not get approved.

You may modify or cancel your offer starting from 60 days up to 72 hours prior to departure, provided that your offer has not already been accepted by Azamara and provided your credit card has not been charged.

No, if you have two staterooms you will need to submit two separate offers and they will be considered independently. Azamara cannot guarantee that both reservations will be upgraded. In the case that one of the reservations gets upgraded, you cannot move the other guests into the upgraded stateroom. All reservations cancelled within the penalty period will be subject to cancellation fees.

No, your credit card will be charged immediately once your offer is accepted and the upgrade amount paid is final and non-refundable.

No, your stateroom location and attributes will depend on availability. Azamara cannot guarantee a specific stateroom number assignment within the upgraded category.

Azamara does not require a negative COVID-19 test prior to boarding unless this is required by local country regulations. However, we highly recommend that guests take a COVID-19 test prior to starting their travels. For those countries that still require guests to present a negative COVID-19 test prior to boarding, please consider the following instructions:

The test results must be from a testing laboratory or licensed testing site. We accept at-home test kits which are proctored and certified by a medical provider. The COVID-19 test can either be:

PCR: Test date no longer than 3 days prior to embarkation or 

Antigen: Test date must be within one day of embarkation.

For guests who cannot present a negative COVID-19 test upon embarkation, testing is available in the terminal or on the boarding deck for $59 USD for antigen and $85 USD for PCR. Please contact Guest Relations while onboard for further information. Please note some governments and certain airlines require proof of a negative SARS-CoV-2 RT-PCR test no more than three days before entry or flight departure.

We accept at-home test kits which are proctored and certified by a medical provider.

• A 100% Future Cruise Credit will be provided for any guest who tests positive within two weeks of their sail date, as well as any members of their immediate traveling party who choose to cancel. 
• If you test positive for COVID-19 during the cruise, you will be entitled to either a partial or full FCC for the amount paid, depending on the situation. Azamara will also cover the costs of COVID-19 related medical treatment onboard, any required land-based quarantine, and flight change fees to return home for you and your Traveling Party. Guests must comply with travel requirements, health and safety protocols in order to be eligible for this reassurance.  

We encourage guests purchase travel insurance for added peace of mind and reassurance, either through Azamara or other insurance provider of your choice.

Azamara does not require a negative COVID-19 test prior to boarding unless this is required by local country regulations. However, we highly recommend that guests take a COVID-19 test prior to starting their travels.

For those countries that still require guests to present a negative COVID-19 test prior to boarding, please consider the following instructions:

The test results must be from a testing laboratory or a licensed testing site.  We accept at-home test kits which are proctored and certified by a medical provider. The COVID-19 test can either be:

PCR: Test date no older than 3 days prior to embarkation; OR 
Antigen: Test date must be within one day of embarkation

Prior to embarkation, check our Explore Well at Sea Travel Requirements and government sites for specifics as the requirements vary by port and continue to evolve.