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Boarding Procedures

Boarding Procedures

Time has a way of slipping away when you're on an Azamara cruise. Departure times, however, need to be strictly observed. But don't worry, we've got all the information you need so that you know exactly what to do.

We Really Don't Want To Leave Without You

Departure times may vary and be as early as noon, so you are encouraged to allow plenty of time to get to the port on the day of boarding. For the specific boarding time of your cruise, please check with your travel professional or check My Account.

As a convenience, all boarding times are noted in your travel documents. Suite guests are invited to take advantage of priority boarding privileges. When checking in at the cruise terminal, please follow the signs for Suite Guests to enjoy this special benefit.

Government regulations require Azamara to submit final departure manifests. You (and your guests) must board the ship at least 90 minutes prior to our scheduled departure time. If you fail to check in at least 90 minutes before our scheduled departure, this constitutes a "no-show" and will result in an automatic cancellation of your booking and assessment of cancellation charges.

For those cruises departing from ports outside the United States, please check boarding procedures and departure times in your Guest Ticket Booklet.

Visit the Port Information page to access port directions and other valuable information.

For your convenience, porters are generally available at the airport and pier to handle your baggage from curbside to your ship. Please remember to keep your valuables, medications, documents, and fragile items with you.

On the last day of your voyage, your cruise director will provide detailed instructions about clearing customs. We highly recommend that you attend this important and informative talk.

If you need to join your voyage late or leave early, it is important to submit your request well in advance of your departure date. Various domestic and international laws govern the ability to join or depart from a voyage in progress, based on a ship's itinerary and guest's citizenship. Your advance request will enable us to tell you whether your proposed schedule changes are permitted.

For more information, call 855-292-6272 or visit our Contact Us page. Please take note of the cut-off dates for submission of your request. No refunds or prorated fares can be granted if you join a voyage late or leave early. Some governments impose fines or other charges when a guest permanently debarks from a voyage before its final port of call, and the departing guest will be responsible for these charges.

Please note that due to restrictions under the U.S. Passenger Vessels Services Act (the Jones Act), we cannot accept reservations for back-to-back voyages that begin in one U.S. port and conclude in a different U.S. port. In the event such an itinerary is booked, Azamara Cruises reserves the right to cancel one of the cruises at the passenger's expense.

Do you need assistance boarding due to a disability? We’re more than happy to help guests with disabilities, and we’ll work hard to ensure your time on board and on shore is everything you dreamed it could be—and more.

Letting Us Know

To receive the assistance you need, be sure to notify our Access Department in writing (Special Accommodations Form) no later than 40 days before US sailings, and 80 days before all other sailings.

On Boarding Day

Staff will have wheelchairs available to provide assistance getting on the ship using gangways and boarding bridges. Please see Getting On and Off the Ship for additional information. If you need further assistance, please contact our Access Department at 855-AZAMARA (292-6272).

Learn more about our accessibility services here.