CruiseCare® Terms & Conditions

CruiseCare® Terms & Conditions

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ENHANCED CRUISECARE TERMS & CONDITIONS

NOTICE: Prior to booking, please consult all applicable U.S. Centers for Disease Control travel advisories, warnings, or recommendations relating to cruise travel, at cdc.gov/travel/notices. If a certain threshold level of COVID-19 is detected onboard the ship during your voyage, the voyage will end immediately, the ship will return to the port of embarkation, and your subsequent travel, including your return home, may be restricted or delayed. Health and safety protocols, guest conduct rules, and regional travel restrictions vary by ship and destination, and are subject to change without notice. Due to evolving health protocols, imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, or itineraries. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice.
 
* Enhanced CruiseCare Protection is available to new and existing reservations of all Azamara sailings departing after December 1st, 2020. CruiseCare includes a Cruise Vacation Cancellation Enhancement, which provides a 90% Future Cruise Credit (“FCC”) cancellation for any reason. Offer is applicable for U.S. Residents only. CruiseCare FCC are valid for one year from issue date, are non-transferrable, and not redeemable for cash. FCC provides the prepaid nonrefundable portion of cruise fare only. Other FCC restrictions, such as blackout periods, apply. Azamara will grandfather in existing CruiseCare bookings made prior to December 1st, 2020 at no additional cost. Not applicable to pre/post land programs or airfare booked via ChoiceAir. To be eligible for credits, notification of cancellation must be given to Azamara prior to the ship’s departure. If you previously purchased CruiseCare before December 1st, 2020 or already cancelled your voyage with Azamara, please contact the CruiseCare Help Line at 1-877-538-3816 or 1-516-342-7262 regarding FCC. FCC does not apply to airfare booked via ChoiceAir. Note: The plan cost is fully refundable if you are canceling outside of Azamara’s published penalty period. The plan cost may be paid at any time from deposit up to final payment; however, CruiseCare takes effect only upon payment of the plan cost in addition to any required cruise deposit. Payment of the cruise fare deposit amount without the plan cost will not activate this program. Note: While this is not a complete description - a full plan description detailing the terms, conditions and exclusions is available on our website www.Azamara.com/plan/cruisecare -We have highlighted just a few of the plan benefits. If you have any questions or would like to request a copy of the plan description, please call our plan administrator, Aon Affinity, at (888) 722-2195. (Please use this number for CruiseCare inquiries only. Reservation details will not be available). CruiseCare is provided in addition to other applicable indemnity or insurance programs, where permitted by law, and shall apply only after benefits have been paid. This plan was designed and is administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply. You can request a copy of your certificate by calling Arch Insurance Company at 888-722-2195. Azamara reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time without prior notice. For details on the “Cruise with Confidence” policy and how it applies to guests sailing on or after March 1st, 2021 please visit Azamara.com/Cruise-with-Confidence

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