CruiseCare® Terms & Conditions

CruiseCare® Terms & Conditions

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CruiseCare 100% Vacation Protection

**CruiseCare must be purchased before May 31, 2020. CruiseCare applies to new and existing reservations for Azamara sailings only departing before December 31, 2021. CruiseCare includes a Cruise Vacation Cancellation Enhancement, which provides a 100% Future Cruise Credit (“FCC”) cancellation for any reason. FCC are valid for one year from issue date, are non-transferrable, and not redeemable for cash.  FCC provides the prepaid nonrefundable portion of cruise fare only. Other FCC restrictions, such as blackout periods, apply. 

Not applicable to pre/post land programs or airfare booked via ChoiceAir. To be eligible for credits, notification of cancellation must be given to Azamara prior to the ship’s departure. Once you’ve cancelled with Azamara, please contact the CruiseCare Help Line at 1-877-538-3816 or 1-516-342-7262 regarding FCC. FCC does not apply to airfare booked via ChoiceAir.

Note: The plan cost is fully refundable if you are canceling outside of Azamara’s published penalty period. The plan cost may be paid at any time from deposit up to and including final payment; however, CruiseCare takes effect only upon payment of the plan cost in addition to any required cruise deposit. Payment of the cruise fare deposit amount without the plan cost will not activate this program.

Note: While this is not a complete description – a full plan description detailing the terms, conditions and exclusions is available on our website at Azamara.com/CruiseCare – we have highlighted just a few of the plan benefits. If you have any questions, or would like to request a copy of the plan description, please call our plan administrator, Arch Insurance Company, at (888) 722-2195. (Please use this number for CruiseCare inquiries only. Reservation details will not be available.) CruiseCare is provided in addition to other applicable indemnity or insurance programs, where permitted by law, and shall apply only after benefits have been paid.

This plan was designed and is administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply. You can request a copy of your certificate by calling Arch Insurance Company at 888-722-2195. Azamara reserves the right to correct any errors, inaccuracies or omissions and to change or update fares, fees and surcharges at any time without prior notice.

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