Azamara’s “Cruise with Confidence” program provides individual guests and guests in non-contracted groups who booked a cruise on or before 31 August 2022, on sailings between 12 June 2020 and 31 December 2022 with the option to either: (1) cancel their cruise reservation up to 48 hours prior to the vacation start date and elect to receive a Future Cruise Credit under the Cruise with Confidence program (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to Azamara for their cruise,
(a) before the final payment due date of the booking (the “Final Payment due date”), if the guest paid an admin fee or non-refundable deposit (“NRD”) to Azamara on the booking, the guest will receive an FCC equal to the amount of the admin fee or NRD paid and a refund of monies paid towards the guest’s cruise fare (according to method of payment).
(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to Azamara.
“Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise. If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply. However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to Azamara. By requesting a CWC FCC, the guest has cancelled his or her reservation and waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled. If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation, cancellation charges incurred by the guest on the reservation will not be waived or refunded for any reason, except as otherwise provided herein or required by applicable law.
The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid. The CWC FCC is non-refundable and may not be redeemed for cash. The CWC FCC’s value may be applied on or before 30 June 2023 only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking, with Azamara, for a sailing scheduled to depart on or before 30 June 2023, or one year from the originally scheduled embarkation date of the guest's cancelled cruise reservation, whichever is later. CWC FCC can’t be redeemed on the original issued sail date. If not used on or before 30 June 2023, the CWC FCC will automatically expire and have no value. The CWC FCCs cannot be used to obtain a refund. All bookings are subject to availability at the time of the request. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, the difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking.
(2) opt in for our Cruise with Confidence “best price guarantee” on their current sailing up to 48 hours prior to the vacation start date.
The CWC “best price guarantee” may be applied only if, at the time of the request, Azamara is advertising a lower, publicly available, rate for staterooms in the same category on the same sailing and stateroom(s) in that category are available for booking.
If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment.
If the CWC “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, the difference will be provided in the form of an non-refundable onboard credit.
To opt-in for the CWC “best price guarantee”, promotional benefits from the original booking will not apply or be valid with the new booking. Each change will be treated as new booking on the day and as such, any historical promotions on bookings that have been changed will be forfeited.
The CWC “best price guarantee” does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if the guest:
(i) changes the ship or sail date;
(ii) does not qualify for the promotional fare;
(iii) the stateroom category is sold out when the lower rate is published;
(iv) books at a reduced single supplement rate and later converts to double occupancy by adding a second guest. If the guest booked under a combined cruise with promotional air offer, the CWC best price guarantee applies only to other combined cruise with promotional air offers made by Azamara.
- Certain promotions will be excluded from the policy. A list of exclusions will be provided. Non applicable to any tactical rates (LMV, Interline, TA rates, CMI Groups, Charters, Friends and family rates, or any other deeply discounted rates)
“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through Azamara.
Azamara’s “Cruise with Confidence” program is not available to bookings made after 31 August 2022. Program is not available to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same. Azamara reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn or modified at any time without notice. ©2022 Azamara. Ships’ registry: Malta.
