What is CruiseCare?

CruiseCare® is designed to give you peace of mind by protecting your cruise vacation investment. The plan covers you before, during, and after your trip with cancellation and interruption benefits, sickness and accident medical services, and baggage protection. CruiseCare Vacation Protection Plan is made up of a penalty waiver program, a travel insurance program and worldwide emergency assistance program. See below for a brief summary of CruiseCare's benefits. For further details please contact the CruiseCare administrator at 877.538.3816 or 516.342.2720, contact Azamara Club Cruises, or download the brochure.

CruiseCare Cancellation Penalty Waiver Program
provided by Royal Caribbean International/Celebrity/Azamara Club Cruises
Trip Cancellation for Covered ReasonsCash refund up to total cruise vacation cost
Trip Interruption for Covered ReasonsCash refund up to total cruise vacation cost
Any Reason Cruise Credits75% future cruise credits
CruiseCare Travel Insurance Program
provided by Stonebridge Casualty Insurance Company
Trip Delay
Coverage for the prepaid, unused sea/land arrangements, additional accommodations and traveling expenses to catch up if a guest is delayed en route to or from their cruise vacation.
Up to $500
Accidental Medical / Sickness Medical
Reimbursement if a guest becomes injured or ill during their cruise vacation.
Up to $10,000 each
Emergency Evacuation / Repatriation
Coverage in the event that a serious illness or injury requires a medical transport or air ambulance.
Up to $25,000 each
Baggage / Bag Delay
Reimbursement for necessary personal items if bags are delayed for 24+ hours.
Up to $1,500 / $500
CruiseCare Worldwide Emergency Assistance
provided by On Call International
CareFree Travel Assistance24/7
Medical Assistance24/7
Emergency Services24/7
Within the U.S. and Canada: 1-866-509-7716 • Outside the U.S. and Canada, call collect: 1-603-328-1716

Travel insurance purchased for 2016 voyages and/or purchased before October 1, 2016 is underwritten by Stonebridge Casualty Insurance Company, a Transamerica company, Columbus, Ohio; NAIC #10952.

Travel insurance purchased on or after October 1, 2016 for voyages on or after January 1, 2017 is underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ. NAIC #11150 under Policy Form series LTP 2013.

Visit the CruiseCare page to download a summary of the terms, conditions and plan sponsors.

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