Explore Well FAQs

Explore Well FAQs

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Vaccine Requirement

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  • What vaccines are accepted?

    Vaccines that are fully approved or authorized for emergency use by the Food and Drug Administration (FDA) or the European Medicines Agency are accepted. Please be aware that certain countries we sail from or visit during a voyage may require a specific vaccine, and only those travelers vaccinated with the requisite vaccine will be considered fully vaccinated. Be sure to review your departure country's requirements or consult our guest materials prior to sailing for these requirements.

  • Will I be considered fully vaccinated if my first dose of the Covid-19 vaccine is from one manufacturer and the second dose is from another?

    We accept a mixed vaccination series consisting of doses from different manufacturers, as long as your vaccine series meets the following requirements:

    • Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the European Medicines Agency.
    • The 2 doses must be administered at least 28 days apart*
    • The final dose must be completed at least 14 days before sailing.

    Mixed vaccines may not be accepted at all ports of call. Guests who are vaccinated with a mixed series may not be allowed to go ashore at these ports, or may need to undergo additional testing if they wish to go ashore.

  • If I lost my original vaccination card, but am able to show electronic proof of vaccination on a government sponsored site/app, will that be accepted as proof of vaccination?

    Yes, if a guest can furnish proof from the government site or app, we will accept as proof of vaccination.

  • Are photos or photocopies of the original vaccination card accepted as proof of vaccination?

    No, at this time, we are not accepting photos or photocopies of the original vaccination card.

  • Will laminated vaccination cards be accepted?

    Yes, we will accept a laminated vaccination card.

  • Are there any restrictions for unvaccinated guests under 12 years of age who are ineligible for the vaccine sailing out of Athens?

    Yes, our unvaccinated guests under 12 years of age who are ineligible for the vaccine will follow a different set of requirements which are outlined below:

    Requirements for unvaccinated guests under 12:

    • An antigen test at the pier.
    • An antigen test at the end of cruise.
  • If vaccination is medically contraindicated because of a disability or pre-existing medical condition; if I am not vaccinated for religious reasons, who should I contact?

    Please contact our Access Department at (866)-592-7225 or locally (954) 628-9708 or send an email to [email protected] so that our team can guide you on what documents will need to be submitted for consideration. You should contact them as soon as possible and no later than 30 days before your cruise departs. You can also have your local travel agent or International Representative contact us. Should you require it, our fax number is (954) 628-9622.

Testing & Screening

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  • What health screening measures are being taken at the terminal on boarding day?

    Screening begins with a request to present proof of vaccination, visual check, and health questionnaire. If you show signs of a fever, cough, or fatigue, you’ll be directed to a secondary screening. An antigen test that will be administered at the terminal is required for boarding for all guests, regardless of vaccination status. Prior to embarkation, check azamara.com/explorewell and government sites for specifics as the requirements vary by port and continue to evolve.

  • Will I have to take a SARS-CoV-2 test before or during my cruise?

    All guests are required to take an antigen test for COVID-19 when checking in at the terminal. Registration details for this test will be sent via email in advance. This test is complimentary.  Guests requiring a COVID-19 test prior to returning home can arrange this onboard. Please contact Guest Relations while onboard for further information. Please note many governments and certain airlines require proof of a negative SARS-CoV-2 RT-PCR test no more than three days before entry or flight departure.

  • In addition to a test, will I need to show proof of vaccination on embarkation day?

    Azamara will require all guests 12 and older and crew to be fully vaccinated no later than 14 days prior to departure. Starting March 1st, all guests must be fully vaccinated in order to sail with Azamara. Both doses will be required or approved single-dose vaccines. Vaccines must be accepted by the Food and Drug Administration (FDA) or European Medicines Agency and guests will be required to show verified documentation at check-in.

    Verified documentation should be in the form of the original vaccination record document issued by either (1) the country’s health authority that administered the vaccination (e.g., U.S. CDC's Vaccination Record Card) or (2) the guest's medical provider that administered the vaccination.

  • What will happen to my reservation if I’m unable to get vaccinated prior to sailing?  

    If you booked your cruise on or before December 31, 2021, you will be protected by the Cruise with Confidence policy. Therefore, you can cancel for any reason, up to 48 hours before your sail date, and receive a 100% Future Cruise Credit. As we continue to review our sailing protocols and Cruise with Confidence policy, we will update our refund policies accordingly.

  • Will I have to sign a COVID-19 waiver or other legal agreement to board the ship?

    In addition to our booking terms or cruise ticket contract — which all guests must accept — guests will be required to acknowledge the risks associated with pathogen transmission during their voyage and on tours or other shoreside experiences at our destinations, as well as agree to follow all of our health and safety policies at all times. Failure to agree to our terms and conditions or accept the requisite health acknowledgments will result in a denial of boarding, and your inability to participate in tours and shoreside experiences.

  • Do I need to use your mobile app to meet new safety policy requirements? What if I don't have a smartphone?

    Azamara guests will not require a mobile app to meet new safety policy. Azamara guests must follow the online check-in process and pre-register with a third-party medical provider for their embark test in terminal.

  • How will you continue to monitor guest and crew member health once we're onboard? Will there be temperature checks?

    Embarking guests and crew members will have their temperature checked on embarkation day. Our crew members practice the same healthy guidelines as guests, such as distancing, hand washing and regular sanitation of common areas. Our ships have the capability to conduct RT-PCR tests and process results onboard should the need arise.

  • Currently, the U.S. and Canada requires proof of a negative COVID-19 test result for those arriving by international air. Will Azamara administer the required re-entry test?

    We are continually evaluating sailing protocols and will make updates as government requirements, Healthy Sail Panel guidance, and public health standards evolve. Booked guests will be advised of the latest requirements closer to their date of departure.

  • Are results for a COVID-19 test from a home testing kit accepted?

    At this time, we are not accepting results from home testing kits.

  • If I test positive for SARS-COV-2 right before my cruise, at the terminal, or on the cruise, what is your compensation policy and what associated costs are covered?

    Guests sailing on or before December 31st, 2021 have the following reassurance at no extra charge.

    • A 100% Future Cruise Credit will be provided for any guest who tests positive within two weeks of their sail date, as well as any members of their immediate traveling party who choose to cancel.
    • If you test positive for COVID-19 during the cruise, you will be entitled to either a partial or full FCC or refund for the amount paid, depending on the situation. Azamara will also cover the costs of COVID-19 related medical treatment onboard, any required land-based quarantine, and travel home for you and your Traveling Party. Guests must comply with travel requirements, health and safety protocols in order to be eligible for this reassurance.

    We encourage guests purchase travel insurance for added peace of mind and reassurance, either through Azamara or other insurance provider of your choice.

  • If I’ve had Covid-19 and am recovered with a negative test result, but am not vaccinated, am I permitted to board with a Certificate of Recovery issued by my doctor?

    At this time, Azamara will not accept Certificates of Recovery.

While Onboard

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  • Where and when will physical distancing be required on board? How will this be enforced?

    Physical distancing should be practiced throughout your vacation, from the moment you arrive at the terminal until you return home— allowing at least 6 feet (2 meters) of space between guests who are not in the same traveling party. Seating in public spaces such as dining venues, theatres and pool decks will be spread out, and elevators will be limited to no more than four guests or one travel party at a time.

  • Are there any experiences or venues that are closed?

    Almost all of our onboard venues or experiences will be operating. You may notice protocols in place for your health and safety. Signage will be posted at venues and experiences to guide you.

  • Are reservations required for dining, and will there be limits on party sizes at your restaurants?

    All your favorite restaurants you've been craving will be waiting for you onboard— though some changes have been made for your safety. Reservations are recommended for all dining venues and can be made once onboard. Restaurant seating will be arranged to allow for physical distancing, so guests can eat and drink without face masks while seated, and tables and chairs will be sanitized regularly. Buffets will now be served by crew rather than self-service, and more covered or wrapped grab-and-go items will be made available for your convenience around the ship.  We’re continually monitoring public health guidelines and will modify policies as new information becomes available and standards evolve.

  • Can guests still expect the regular delivery of advertisements and flyers, such as the Insider, to their stateroom?

    The Insider will still be delivered at turndown. Proper stand-up displays and digital screens will be leveraged throughout the ship to take the place of printed materials, where possible. Stateroom drops will be minimized as the stateroom TVs, and other digital systems will be used to communicate to guests on board.

  • Are consecutive/back-to-back cruises still an option for guests?

    We can accommodate vaccinated guests on as many consecutive/back-to-back cruises as they wish. Guests who purchase back-to-back cruises must be fully vaccinated and are required to take a complimentary Covid-19 test producing negative results between each sailing.

Fresh Air Filtration

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  • How is air circulated and filtered onboard? Is the air safe onboard a cruise ship?

    With new HVAC filtration systems, the air you breathe indoors aboard each of our boutique-style ships is comparable to the fresh sea air you can take in while relaxing on deck. The incoming air from outside passes through a 2-stage filtration and then over the anti-microbial copper cooling coils before it enters the inside spaces on a ship. We have also committed to changing the filters at twice the frequency recommended by the manufacturer for added quality protection.

Enhanced Medical Care

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  • Are there any health restrictions or pre-existing condition limitations, due to COVID-19, for cruise guests?

    Certain guests may be at an increased risk of becoming infected with SARS-CoV-2 (coronavirus). Guests of any age with certain underlying medical conditions may also be at an increased risk of developing severe COVID-19 disease after becoming infected. Before booking or sailing on a cruise, please review the latest public health guidance about at-risk populations. All guests should consider their individual risk level for severe illness and make an informed travel decision on that basis. We recommend guests with a higher risk of severe illness consult with their doctor prior to booking or sailing with us.

  • What if I am not feeling well in the days leading up to my cruise?

    If you feel ill in the days before your cruise, you should not travel, and should contact us to reschedule your reservation. If you booked your cruise on or before August 31, 2021, you will be protected by the Cruise with Confidence policy. Therefore, you can cancel for any reason, up to 48 hours before your sail date, and receive a 100% Future Cruise Credit. Keep in mind, on boarding day, all guests will be required to show a negative result, their completed Guest Health Questionnaire, and obtain a temperature screening at the terminal reading below 100.4 degrees Fahrenheit, as well as a possible secondary health screening. A positive test result, or documented symptoms of communicable disease during these screenings will result in denial of boarding.

  • Do I need to quarantine / isolate before the cruise?

    For your safety and the safety of your fellow guests and crew, we strongly recommend that in the week leading up to your departure date, you monitor yourself for symptoms and engage in healthy COVID-19 prevention practices, as outlined by U.S. CDC.

  • If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2 while on the cruise, and if so, how soon do you have results?

    If any of our guests or crew members ever feel unwell during their sailing, they can be evaluated by medical staff, with an in-stateroom visit or by video tele-consultation. Rapid SARS-CoV-2 tests can be conducted right onboard in our medical lab that allows for rapid, accurate onsite RT-PCR testing with results in under an hour, alongside a multitude of other evaluative tests. This is just one capability of our enhanced Medical Center where we've added more doctors and nurses, upgraded equipment, and a dedicated Controlled Care Center where potentially infectious guests or crew can be cared for away from general medical areas.

  • If a guest or crew member tests positive on board, what is your response plan?

    In the event any of our guests or crew tests positive for SARS-CoV-2 onboard, we have a robust, tiered response plan in place that we've developed with guidance from local authorities and leading public health experts. The tiers increase protocols and vigilance onboard while providing transparent updates to guests the whole way. In partnership with local authorities, Azamara has developed transport protocols to ensure the ship can return to port and impacted guests get home safely.

  • If a guest tests positive and is moved to isolation, what care and amenities will be available to them?

    Guests, and their traveling party, that test positive for SARS-CoV-2 will move to isolation staterooms that are closer to the Medical Center and will enjoy complimentary amenities like Wi-Fi and room service, along with regular visits or tele-consultations with medical staff to monitor their wellness.

  • How is the medical center equipped to handle a possible COVID-19 case? What medical services are offered on board the ship for the evaluation and treatment of COVID-19?

    If a guest starts to feel ill, they can report the need for immediate medical attention by phone, to the nurse on duty. Our medical team will evaluate the guest in the comfort and privacy of their stateroom, by an in-person visit or by video tele-consultation and determine if a SARS-CoV-2 test is needed. Our onboard medical facilities are prepared to offer robust treatment with rapid RT-PCR testing and results onsite; state-of-the-art equipment enhancements like hospital-grade ventilators with CPAP and BiPAP capabilities; a dedicated Controlled Care Center where potentially infectious guests or crew can be cared for away from general medical areas; and more critical care beds on each ship.

  • What is the cost for onboard medical care and testing for COVID-19-related concerns?

    Onboard SARS-CoV-2 evaluation and testing that is performed on recommendation of the onboard medical team is free of charge. COVID-19-related medical treatment provided onboard, should treatment be necessary, is also free of charge.

  • Will I need to quarantine or isolate when I return to the U.S. from my cruise?

    Rules and recommendations on post-travel quarantine vary among U.S. states, localities, schools and workplaces. Before traveling, guests should familiarize themselves with any requirements that may exist so that they may plan accordingly.

  • Will crew members be vaccinated and wearing personal protective equipment like masks?

    The health and safety of our guests and crew is our top priority. All crew members are vaccinated and provided with the tools and the training to follow all new protocols — including how to properly don personal protective equipment like face masks, which they will wear at all times, and gloves in roles where they may be necessary.

  • How are crewmember areas and rooms cleaned? Are crew members expected to abide by similar policies as the guests?

    All crew members are responsible for cleaning and maintaining their private rooms while following the same cleaning and sanitization standards put into place for guest staterooms. We have a comprehensive inspection process for crew accommodations and crew public areas that ensure all standards are followed.

While Ashore

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  • How do you decide if it is safe for the ship to visit a destination?

    We will continuously monitor ports of call on our itineraries, with the intent to minimize the risk to our guests, our crew, and the communities we visit. We will make a determination based on several prerequisites, including the prevalence of COVID-19, local community vaccination rates, and access to vaccinations at those destinations.

  • Will I be required to purchase an Azamara shore excursion while visiting ports of call?

    Explore ashore with Azamara for the most immersive experience, connections with the culture, and best memory-making moments in the destinations we visit. We strongly recommend you book an Azamara Shore Excursion that operates with the same health protocols we employ onboard for your peace of mind. We have also suspended our shuttle service. In some destinations where either local authorities or current conditions require, you will need to purchase an Azamara tour to go ashore. Both group and private experiences are available. Don’t see what you like? Our Destination Insiders can craft a personalized excursion just for you that adopts the same protocols for a healthy ashore visit.

    Views on independent exploration by international visitors vary by country and by port of call. This remains a very fluid situation and can change on short notice. You can review the latest country-specific updates for onshore exploration on our Travel Requirements page. We continue to monitor public health guidelines globally and will modify policies as new information becomes available and standards evolve.

  • What is the Shorex policy if the parents are vaccinated, but the children are not vaccinated?

    If the parents are vaccinated and the children are not vaccinated, the family is required to take a private Azamara curated shore excursion to go ashore.

Boarding Day, Terminal Protocols & Check-in

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  • When can I check-in for my cruise?

    The health and safety of our guests, crew, and the communities in which we operate are our top priority. We are guided by the recommendations of our Healthy Sail Panel and the requirements of countries where we sail. We will provide clear communication about what you need to know for your cruise in advance of your sail date, including check in dates, health and safety information, and the shore excursions available for your cruise. Our cruise check-in window opens closer to your sailing date, which differs from our traditional check-in timeline.

  • What is the definition of a traveling party?

    The term "traveling party" can include guests traveling in the same stateroom or reservation; guests traveling in multiple staterooms or as part of multiple reservations; as well as guests we determine to be legally or socially related or proximate in any way, at any time prior to or during the voyage, for any duration of time. It is important to note that contact tracing may deem you or someone in your traveling party a "close contact" of another guest if you were within 6 feet of someone infected with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period (for example, three individual 5-minute exposures for a total of 15 minutes in one day). If you are found to meet this contact threshold, certain actions may be required for your safety and the safety of your fellow guests.

    When it’s time to check in, it’s recommended guests check in using our website up to 48 hours before sailing. Azamara requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time. Guests arriving late will not be permitted to sail.
    When you check-in at the terminal, show your Xpress Pass to the terminal agent to scan and complete the check-in process.

  • If I'm denied boarding at the pier or arrive late, can I board the ship at the next port?

    No, due to the specific boarding day processes required to evaluate the health of everyone onboard, we cannot have guests join the cruise downline once the sailing has embarked.

  • If I’m vaccinated and in the same traveling party as an unvaccinated guest who tests positive for Covid-19 at the terminal, what is the protocol?

    Vaccinated Guests in the same traveling party as the unvaccinated guest who tested positive for Covid-19 must be tested at embarkation with a negative result in order to board the ship.

  • Am I able to get off of the ship once I’ve boarded to explore the city, as long as I return before the boarding time closes?

    No, once a guest boards the ship they may not disembark. We require all guests to remain onboard.

  • Are there any new luggage recommendations or restrictions?

    No, there are no changes to the luggage process at this time.

  • I have read the new health policies and procedures, and I am unsure at this time if I want to cruise. Can I change or cancel my booked cruise?

    We're sorry to hear that. If you made your booking by July 31, 2021, it falls under our Cruise with Confidence policy, meaning you can cancel your reservation and receive a 100% Future Cruise Credit. You just need to let us know at least 48 hours before your sail date. We look forward to welcoming you onboard at a future date.

  • Where can I find the updated Guest Health, Safety and Conduct Policy and the Refusal to Transport Policy?

    You can find the complete and up to date Guest Health, Safety and Conduct Policy here. To see the complete updated Refusal to Transport policy, click here.

  • Are there any new policies or procedures for service animals?

    Service dogs will continue to be welcome onboard our ships. Guests continue to be responsible for obtaining all required health documentation for the dog to depart the ship in ports of call and the final destination.

Good To Know

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  • How do you decide if it is safe for the ship to visit a destination?

    We will regularly monitor ports of call on our itineraries, with the intent to minimize the risk to our guests, our crew, and the communities we visit. We will make a determination based on several prerequisites, including the prevalence of COVID-19 and availability of testing at those destinations.

  • What requirements are there for guests who wish to go ashore in ports of call? Will I be required to buy a shore excursion? Can I take an independent tour?

    Views on independent exploration by international visitors vary by country and by departure port. This remains a very fluid situation. Guests sailing to Greece and Cyprus in August and September will be able to go ashore either on an Azamara shore excursion or independently, at their leisure. All guests must follow local health and safety requirements. We offer a variety of curated small-group and private excursions that comply with Azamara’s health and safety measures. Our shore excursions are available to book on-line, or through one of our Destination Insiders who can create a customized Private Journey for you.

    Guidance for all other departure ports is still in development with national and local authorities. We continue to monitor public health guidelines globally and will modify policies as new information becomes available and standards evolve.

     

  • How full will the ship be? Will there be fewer guests onboard than usual to promote physical distancing?

    Yes, as we return to sailing, you will find there are fewer guests onboard, giving your travel party and others more space to enjoy during your vacation. This will make physical distancing across venues a lot easier and ensure everyone will get a chance to enjoy different activities in smaller groups with plenty of spacing. The number of guests onboard may be adjusted in the future as situations evolve.

     

  • What is defined as a traveling party?

    The term "traveling party" can include guests traveling in the same stateroom or reservation; guests traveling in multiple staterooms or as part of multiple reservations; as well as guests we determine to be legally or socially related or proximate in any way, at any time prior to or during the voyage, for any duration of time.

  • Will I be able to dine or gather with friends outside of my traveling party?

    The healthy sail panel encourages guests traveling together to remain together while traveling and to physically distance themselves not from each other, but from other guests/groups when in public spaces. It is important to note that contact tracing may deem you or someone in your traveling party a "close contact" of another guest if you were within 6 feet of someone infected with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period (for example, three individual 5-minute exposures for a total of 15 minutes in one day). If you are found to meet this contact threshold, certain actions may be required for your safety and the safety of your fellow guests.

  • What protocols are in place for a safe dining experience onboard? What are the protocols at buffets and restaurants?

    All your favorite restaurants you've been craving will be waiting for you onboard— though some changes have been made for your safety. Reservations are recommended for all dining venues and can be made once onboard. Restaurant seating will be arranged to allow for physical distancing, so guests can eat and drink without face masks while seated, and tables and chairs will be sanitized regularly. Buffets will now be served by crew rather than self-service, and more covered or wrapped grab-and-go items will be made available for your convenience around the ship.  We’re continually monitoring public health guidelines and will modify policies as new information becomes available and standards evolve.

     

  • Will you still require the guest safety muster drill? How will this be conducted safely?

    Muster drills are an important part of ensuring our guests' safety— and we're excited to introduce an entirely new approach to delivering that information, called Guest Safety Briefing. This new briefing streamlines the traditional muster process, making the key elements of the safety drill available on a more personal basis.  As soon as guests arrive onboard, they will be escorted directly to their muster station, where a member of the ship’s team will go over the safety information in person, including information such as what to expect, where to go in case of an emergency and how to properly use a lifejacket.  This will take only a few minutes, and could be individually or in a very small group.  Once done, guests will be escorted to their rooms and can rest, unpack or explore the ship.

     

  • Will room service still be available?

    Yes, room service will still be available for your convenience, and as an added measure to protect the health and safety of our guests and crew, will feature contactless delivery.

     

  • What services for Suite guests will be available and what will be discontinued?

    All of the services our suite guests have come to expect will still be available to them, from priority boarding to upgraded bathroom amenities.

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