TERMS & CONDITIONS
These TERMS AND CONDITIONS apply to all land programs offered for purchase by Azamara in connection with an Azamara voyage.
RESERVE YOUR LAND PACKAGE
LAND PROGRAM RATES
All land program rates listed on the website are per person, in U.S. dollars, and subject to change without notice. Adjustments for currency or fuel fluctuations may apply. Airfare pricing included within land program pricing is subject to change if bookings are not paid in full. Single and triple occupancy rates may be available upon request. Optional activities, excess baggage charges, drinks, beverages and meals not included in the package are additional costs to you. All rates, offers and itineraries are subject to change without notice. Taxes and fees are additional.
LAND PROGRAM AVAILABILITY
Land programs have limited availability, are sold on a first-come, first-served basis, are subject to a minimum number of guests booking.
RIGHT TO MAKE CHANGES
Azamara may, for any reason, without liability and without prior notice, cancel the land programs; deviate from the scheduled itinerary, route and timetable, omit to visit any city or place or cancel or modify any activity; render assistance to preserve life and property; or change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the land program or substitute transportation or lodging. Furthermore, the independent land tour operator of any other means of transportation may, in its sole discretion, take any action deemed necessary for the safety, security, comfort, or well-being of any person or to prevent damage to or loss of the vehicle.
VOYAGE DEPOSIT POLICIES
Your stateroom on Azamara is reserved when we receive your deposit. Deposits are generally due within seven days after you book your voyage and will be acknowledged with written confirmation. Please note that deposit requirements are perperson; two deposits are required for double occupancy.
STATEROOM CATEGORY DEPOSIT REQUIREMENTS
• Club Suites: Deposit of USD $1,100 per person
• Club Veranda, Club Oceanview, and Club Interior Staterooms: Deposit of USD $550 per person
BALANCE DUE PAYMENTS
To hold your place on the voyage, Azamara must receive payment of your remaining balance 120 days prior to the sailing date. You may pay your balance through your travel agent, or directly to Azamara if you booked through us.
CANCELLATION AND REFUND POLICIES
REFUNDS, UNUSED SERVICES, CANCELLATION
Refunds will not be given for unused or partially used services. No refunds will be made for missed hotel nights or other program features due to airline delays or other factors beyond the control of Azamara or the independent local tour operator. Hotel cancellation penalties vary by property.
Bookings can only be changed or canceled by you or your travel agent. A cancellation charge may apply, depending on the proximity to departure sailing date. Cancellation fees will be assessed according to Azamara’s Cruise Ticket cancellation policy. However, if airline tickets have been previously purchased in your name, the amount of the refund will be dependent upon the carrier’s refund policy, which may include an up to 100% penalty. Please see the chart below for details. Note that no refunds will be made if you fail to board the ship or must depart early for any reason.
NOTE: When canceling a land package in any of the 50%, 75%, or 100% cancellation periods, components like transfers, hotels, and standard airfare are not included in the cancellation charge. Airfare is non-refundable and will be deducted from the amount of your refund.
CANCELLATION SCHEDULE FOR AZAMARA:
This policy applies to all land packages beginning on or after May 1, 2019.
DAYS PRIOR TO DEPARTURE
121+ days US $50 per person
120-91 days 25% of total price
90-61 days 50% of total price*
60-31 days 75% of total price*
30 days or less 100% of total price*
*Plus any airline ticket charges, if applicable, for tickets purchased in your name.
Refunds will be made directly to your credit card if you booked through Azamara, or to your travel professional if that is how you made and paid for your reservation. Azamara is not responsible for any refunds that your travel professional fails to reimburse. Some travel professionals impose their own charges in connection with a voyage, including a flat service fee or a value-added charge for additional amenities or services. Charges or fees imposed by your travel professional will not be included in a refund from Azamara.
REQUIRED DOCUMENTS & SHIP BOARDING PROCEDURES
THE IMPORTANCE OF PROPER DOCUMENTS
Getting your documents and proof of vaccinations in order is an important task that will make it much easier for you to embark, disembark, and move through customs, no matter where your voyage takes you. Guests without appropriate documentation are subject to fines, and may be prevented from boarding airlines or ships, or from disembarking in certain ports. Azamara requires guests to be personally responsible for bringing aboard all required documents, including passports, visas, and proof of vaccinations. Azamara cannot be held responsible for fines, costs, penalties, or interrupted or terminated trips due to a lack of proper documentation, nor can we offer refunds to guests who fail to comply with documentation requirements. Additional resources include travel professionals, government agencies, embassies, consulates, your physician, local health departments, the Centers for Disease Control and Prevention (WWW.CDC.GOV), and the Department of State General Visa Information (phone: 1-800-232-4636).
All guests onboard all Azamara Journey®, Azamara Quest® and Azamara PursuitSM voyages are required to carry a passport. We recommend that the passport’s expiration date is no earlier than six months beyond the end of the voyage. Non-U.S. citizens who permanently reside in the United States are required to carry their Permanent Resident Card (informally known as a Green Card). The name on your cruise line or airline reservation must match the name on your passport and Permanent Resident Card.
For additional passport requirements and information on obtaining or renewing a passport, U.S. travelers should visit the State Department’s website at WWW.TRAVEL.STATE.GOV/ PASSPORT. Guests from outside the United States should contact their country’s passport-issuing agency.
Please contact the Embassy (Consular Services) of each country on your voyage or the visa service of your choice for specific visa requirements, information, forms, and fees based on your nationality.
MEDICAL CARE AND ACCESSIBILITY
AVAILABILITY OF MEDICAL CARE
Due to the nature of travel by sea and the ports visited, the availability of medical care onboard the vessel and in ports of call may be limited or delayed and medical evacuation may not be possible from the vessel while at sea or from every location to which the vessel sails.
RELATIONSHIP WITH SERVICE PROVIDERS
To the extent guests retain the services of medical personnel or independent contractors on or off the vessel, guests do so at their sole risk. Any medical personnel attending to a guest on or off the vessel, if arranged by Azamara, are provided solely for the convenience of the guest, work directly for the guest, and shall not be deemed to be acting under the control or supervision of Azamara, as Azamara is not a medical provider.
MEDICAL AND ACCESSIBILITY REQUIREMENTS
Not all land programs offer accommodation for specific medical and accessibility requirements. Certain international, foreign or local safety requirements, local standards, or applicable regulations involving the operation of the land journey by the independent land tour operator may restrict access to facilities or activities for persons with mobility, communication or other impairments or special needs. In limited situations where you would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, Azamara reserves the right to refuse your permission to participate in all or part of the land program.
If you or any other person in your care have any special medical, physical, accommodation or other requirements, you, your travel advisor, or any person booking on your behalf is required to inform Azamara in writing at the time of booking detailing the special need(s) or other condition(s) for which there is a requirement during the land program or for which the use of a wheelchair or scooter or service animal is contemplated or necessary. If any such special need or condition arises after you have booked your land program, you are required to report it in writing to Azamara as soon as you become aware of it.
TERMS & CONDITIONS CRUISE TICKET CONTRACT
GUEST CONDUCT POLICY
The Guest Conduct Policy (GCP) is a written code of behavior that is expected of all guests sailing on an Azamara voyage. It is available for review online at Azamara.com and at the Guest Relations Desk. The GCP is intended to help ensure that all guests are able to participate in a safe and enjoyable cruise experience. Failure to act in accordance with the GCP will result in consequences; up to removal from a ship at the next port-of-call, intervention by law enforcement, and denial of boarding on future cruises.
PASSAGE TICKET LIMITATIONS
The transportation of guests and baggage on Azamara vessels is governed by the terms and conditions of Azmara’s Cruise Ticket Contract. This contract is included in voyage documentation, and guests will not be allowed to board the ship until it has been signed. The Cruise Ticket Contract contains important limitations on the rights of passengers. Please carefully read all terms of this contract, paying particular attention to section 3 and section 9 through 11, which limit our liability and your right to sue. The Cruise Ticket Contract requires the use of arbitration for certain disputes, and waives any right to trial by jury to resolve those disputes. Please retain the Cruise Ticket Contract for future reference. In the event of any conflicting information between terms and conditions set forth in this brochure, advertisements, offers, or oral or written representation of any Azamara representative, the terms of the Cruise Ticket Contract shall govern. Copies of the Cruise Ticket Contract are available upon request, and are also available online at AZAMARA.COM/PRICETERMS.
INFORMATION SUBJECT TO CHANGE
Azamara itineraries and routes, pricing, policies, and procedures are constantly evolving. Azamara strives to ensure that all information listed in this brochure is correct at the time of printing. However, information in this brochure is subject to change without notice, and Azamara reserves the right to refuse to honor any prices that were erroneously quoted or misprinted in this brochure. Azamara is not responsible for omissions, printing or presentation errors and reserves the right to make corrections as required. Check Azamara.com for the most up-to-date prices, terms and conditions.
CHANGES IN ITINERARY, SAILING DATES & VOYAGE DETAILS
In the event of strikes, lockouts, riots, adverse weather conditions, mechanical difficulties, or for any other reason, Azamara may, at any time and without prior notice, cancel, advance, postpone, or deviate from any scheduled sailing or port of call. Azamara may, but is not obliged to, substitute another vessel or port of call, and shall not be liable for any loss to guests as a result of such cancellation, advancement, postponement, deviation, or substitution.
Azamara shall not be responsible for failure to adhere to the arrival and departure times published in this brochure for any of its ports of call. For questions regarding itinerary changes due to weather or other current events, please visit AZAMARA.COM or call our Customer Service Department at 877.999.9553. Travel professionals please call 877.222.2526.
While every effort will be made to adhere to the specific voyage details described in this brochure, circumstances may necessitate changes or deviations. All schedules, itineraries, destinations, hours of arrival and departure, hotels and/or conveyances, and other aspects of voyage programs are subject to change without prior notice. Neither Azamara nor any affiliated party shall be required to refund any portion of fare or other charges or make any compensation under such circumstances.
Azamara’s responsibility to our passengers does not extend beyond the vessel and the ocean voyage part of your tour. For land tours, Azamara works as a booking agent with independent contractors to make arrangements for transportation, lodging, and/or excursions and tours. In providing this booking agency service, Azamara does so as a convenience to you and shall be entitled to impose a charge and earn a profit from the sale of such land programs, services or transportation, but does not undertake to supervise or control such independent contractors or their employees, conveyances or facilities. Azamara is not responsible for tour cancellations, re-routings, delays, accidents, injuries, or losses sustained while guests are on shore, whether as part of organized excursions or on their own. Please see our Cruise Ticket Contract for additional contractual conditions.
Guests release Azamara from any and all claims for loss or damage to baggage or property, for personal injuries or death, and for loss from delay arising out of the acts, omissions, or negligence of any independent contractor, such as air carriers, hotels, shore providers, restaurateurs, transportation providers, medical personnel, or other service or facility providers.Azamara disclaims all liability for damages for emotional distress, mental suffering, or psychological injury of any kind, under any circumstances, except to the extent such disclaimer is prohibited by 46 U.S.C.A 4183c.(b).
Each guest agrees to indemnify Azamara for all penalties, fines, charges, losses, or expenses incurred by Azamara by virtue of any act, omission, or violation of law or the Cruise Ticket Contract by the guest. Each guest (or if a minor, his or her guardians) is liable for and will be required to reimburse Azamara for all damage to land program facilities, transportation, hotel accommodations, the ship, its furnishings, equipment, and property caused by any willful or negligent act or omission on the part of the guest.
LOST OR STOLEN PROPERTY
In the absence of negligence on its part, Azamara is not responsible for any loss, theft pilferage, and/or damage to property, which may include money and travel currency, jewelry, photographic/ electronic equipment, or other personal property. Azamara’s liability for loss or damage to property shall be limited to USD $300 per guest. Please note that the CruiseCare® Vacation Protection Plan offers personal property protection. Consult with your travel professional for details.
©2019 Azamara. Ships registered in Malta.
All programs are available in conjunction with an Azamara voyage. All prices shown are for Land Programs only and are subject to change.
Please contact the Embassy (Consular Services) of each country or the visa service of your choice for specific visa requirements, information, forms and fees based on your nationality.