Azamara Upgrade
The Azamara Upgrade program provides booked guests with an opportunity to submit an offer (an “Offer”) to Azamara Club Cruises (“Azamara”) to upgrade from the original Azamara Club Cruises stateroom category purchased to a higher stateroom category (the “Program”). The Program applies to voyages, sail dates, and stateroom categories selected by Azamara in its sole and absolute discretion. Not all voyages, stateroom categories, or bookings will be selected for participation, regardless of availability. Program is available for bookings made under full fare or general marketplace promotions only.
Eligibility
Only a stateroom that has been purchased by either the guest or someone authorized to make an Offer on guest’s behalf is eligible for the Program (the “Guest”). If Azamara selects a booking to participate in the Program, Azamara will email an invitation to that booking to submit an Offer. Azamara makes no representation to any person that an invitation to participate will be issued, an offer or upgrade will be reviewed, accepted, made available, or processed, regardless of stateroom availability. Your booking must be after final payment and reservation must have been booked under full fare or eligible marketplace promotion only. Excluded bookings include: Complimentary sailings, Certificates, Seminar at Sea, Charter voyages, Travel Agent rates, Interline guests, employee rates and last minute voyages. If you are a loyalty member, your offer will be prioritized based on your loyalty tier.
Valid Guest Email Required
A valid email address must be associated with the booking. Azamara will send an invitation to the most recently updated email address that is associated with the booking. An email address may have been provided to Azamara at the time of booking or by any guest on the booking who uses the online “My Account” pre-cruise planner tool. Only the Guest named in the email invitation or someone over the age of 18 who is authorized to make an Offer on Guest’s behalf is eligible to submit an Offer. By submitting an Offer, Guest represents to Azamara that he or she has the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions and those persons named in the booking. To receive an email invitation to make an offer on a stateroom upgrade guest must be opted-in to receive emails from Azamara. To opt-in to receive emails guest can sign up on our website or within my Account.
Submitting an Offer
Only one Offer may be submitted per eligible stateroom category. Guest may submit Offers for more than one stateroom category. Offers may be modified in accordance with the terms below.
The amount of the Offer consists of the total per person amount that the Guest is willing to pay for the opportunity to upgrade from the original booked stateroom category to a higher stateroom category (the “Offer Amount”) and is separate and in addition to the amount paid for the original booking. The Offer Amount applies to only the first and second guests in the booking (in other words, the Offer Amount will not be charged to third and higher guests if the Offer is accepted). For single occupancy guest bookings, the Guest will be charged the double occupancy Offer Amount.
Prior to submitting your Offer, the Offer Amount and any Additional Charges will be displayed (the “Total Amount”). If Azamara accepts an Offer, the Guest who submitted the Offer will be obligated to pay the Total Amount. During the Offer submission, Guest must provide credit or debit card information (the “Credit Card”). If the Offer is accepted by Azamara, the Total Amount will be charged to the Credit Card.
Acceptance and Rejection of an Offer
Azamara reserves the right, in its sole discretion, to determine if an Offer is accepted or not, regardless of stateroom availability.
Azamara may review and make a decision about an Offer at any time after the Offer is submitted up to 72 hours before the cruise departure date.
If Azamara accepts the Offer, Guest will receive an email confirming the acceptance of the Offer and the details of the upgraded stateroom booking (the “Upgrade”). Azamara will assign the location of the stateroom at its discretion. The Upgrade will have the same number of berths as the original stateroom.
Immediately upon Azamara’s acceptance of an Offer, the Total Amount will be charged to the Credit Card and becomes final and non-refundable. Refunds, credits, or changes may be issued only in the following circumstances: 1) Azamara cancels the voyage, or 2) Azamara cancels the voyage and re-books the guests onto another voyage in a stateroom class that is lower than the upgraded stateroom class. Any refund or credit will be limited to the Upgrade charge and credited back to the Credit Card in the same currency of the original charge; no other charges or fees of any type or nature will be refunded or credited.
If Azamara does not accept the Offer, the original booking will continue and persons associated with the booking will travel in the original stateroom category. Azamara will send a rejection email to guests. Guests will not receive any compensation, consideration, or other benefit as a result of the Offer not being accepted.
Modifying or Cancelling the Offer
Guest may modify or cancel an Offer up to 72 hours prior to the voyage departure date, but only if the Offer has not been accepted by Azamara and if the Credit Card has not been charged. If Guest modifies or cancels the Offer during the Offer Period, the original Offer will be voided, and if applicable, replaced with Guest’s modified Offer. Voided or cancelled Offers will not be reviewed.
Modifying or Cancelling the Offer or Booking by Guest after Azamara Accepts the Offer
If Azamara has accepted the Offer, the Offer cannot be modified or cancelled, and Guest must pay the Total Amount regardless of whether Guest subsequently modifies or cancels the booking.
If Azamara has accepted the Offer and Guest modifies or cancels the booking, the Upgrade and the Offer will be cancelled. Azamara will have no obligation to invite the Guest to submit a new Offer on the modified or new booking or to apply the Upgrade to the modified or new booking or to issue a refund or credit of any kind.
Modifying the Booking by Azamara
If Azamara for whatever reason re-books the Guest or any person associated with the booking to another cruise departing on a date that is different from the original booking date, Azamara, in its sole discretion, may transfer any Offer made in relation to the original booking to the new booking, subject to availability of the upgraded stateroom category.
General Terms
By submitting an Offer, Guest agrees to the terms and conditions of this Program.
Offer to participate in the Program is non-transferable and applies only to the Guest and booking identified in the email invitation.
Any promotions associated with the original booking will remain in effect.
Each offer is considered on an individual Offer basis, meaning that Azamara may not invite or accept Offers of staterooms traveling together. If bookings that are traveling together are upgraded, Azamara does not guarantee that the upgraded staterooms will be close together.
The terms and conditions of your original voyage booking will remain in effect following the acceptance of an Offer or if an Offer is not accepted. This includes terms and conditions pertaining to cancellation, penalties, changes, the Le Club Voyage Program. Accepted offers will earn Le Club Voyage points at the original stateroom category purchased, and not the category of the upgraded stateroom. Upgrade does not include any additional promotions. If you purchase an Upgrade, Azamara Club Cruises cannot guarantee a specific stateroom number assignment within the upgraded category. Your stateroom number will depend on space availability.
Azamara reserves the right to modify and change these Terms and Conditions in its sole discretion at any time without notice. These Terms and Conditions apply in conjunction with Azamara’s cruise ticket contract, website terms of use, privacy policy, all of which are incorporated into and form a part of these Terms and Conditions. Azamara reserves the right to cancel the Offer at any time, correct any errors, inaccuracies or omissions, and change or update fares, fees and surcharges at any time without prior notice. ©2019 Azamara Club Cruises. Ships registered in Malta.
