Global Cruising Suspension Extension

Global Cruising Suspension Extension

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AZAMARA EXTENDS GLOBAL CRUISING SUSPENSION

As the world continues to confront the many challenges resulting from COVID-19, our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. While we do see cruising is slowly starting up again, there is still uncertainty surrounding the resumption of cruise operations globally.

We’ve made the difficult decision to replace many sailings between September 2021 – May 2022 due to the ongoing complexities of cruise operations in Latin America and Australia. In addition, the conditions in certain parts of the Middle East and Western Africa are not conducive to cruise operations leaving us no choice but to cancel Azamara Pursuit voyages until January 2022. We’re truly sorry for this inconvenience and are grateful for you and your clients patience through this pandemic.

We’re excited to resume sailing again starting with Azamara Quest in Greece as planned starting August 28th, 2021. Shortly after Azamara Quest completes her Mediterranean season, she will head to the Caribbean as scheduled for her three back-to-back Caribbean sailings, followed by a new selection of 2022 Caribbean sailings. The Azamara Journey will begin her Mediterranean season on October 13, 2021, as expected and will remain there through the Winter with a new selection of sailings to the Canary Islands, Greece and more. We are still finalizing these new itineraries, but we expect them to be available for sale in the coming weeks.

We’re counting down the days until we resume sailing this summer and remain optimistic that with each day that passes, we’re another day closer to less uncertainty and more explorations. Through our Explore Well at Sea program, we have developed advanced screening protocols, more rigorous sanitation measures, and innovative medical services — to ensure a care-free Azamara experience.

The below sailings have been cancelled:

Ship Name Departure Date Itinerary Description
Journey 02-Nov-21 16-Night Ancient Civilzations Voyage
Journey 18-Nov-21 19-Night India, Sri Lanka & Myanmar
Journey 07-Dec-21 12-Night Bali & Western Australia Voyage
Journey 19-Dec-21 16-Night Australia Intensive Voyage
Journey 04-Jan-22 16-Night Australia/New Zealand Voyage
Journey 20-Jan-22 16-Night New Zealand Intensive Voyage
Journey 05-Feb-22 17-Night New Zealand & Australia Golf
Journey 22-Feb-22 17-Night Australia Intensive Voyage
Journey 11-Mar-22 16-Night Vietnam, Hong Kong & Japan Voyage
Journey 27-Mar-22 15-Night Japan Intensive Voyage
Journey 11-Apr-22 15-Night Japan Intensive Voyage
Journey 26-Apr-22 17-Night Asia Intensive Voyage
Journey 13-May-22 23-Night Spice Route Voyage
Pursuit 28-Sept-21 11-Night Greece Intensive Voyage
Pursuit 16-Oct-21 11-Night Aegean Pursuit Voyage
Pursuit 27-Oct-21 10-Night Israel Intensive Voyage
Pursuit 30-Nov-21 21-Night Western Africa Voyage
Pursuit 21-Dec-21 13-Night South Africa Intensive Voyage
Quest 23-Jan-22 10-Night Peru & Chile Voyage
Quest 02-Feb-22 21-Night Fjords & Antarctica Voyage
Quest 23-Feb-22 22-Night Carnival in Rio Voyage

 

COMPENSATION OPTIONS

Guests will have three compensation options to choose from.

  1. 125% Future Cruise Credit to book and sail on a new cruise by April 30, 2023.
    • This amount will be based on total cruise fare paid.
    • Future Cruise Credit will automatically be issued via email by August 6, 2021.
    • If you have purchased pre- or post-land packages through Azamara, you will also receive compensation in the same form as your cruise fare.
    • If you opted into the Cruise with Confidence 100% Future Cruise Credit for this sailing, you do not qualify for this offer.
  2. Lift and Shift: Or, you can keep the cruise vacation plans to the same destination and move the existing booking to a sailing next year within four weeks of the originally scheduled departure. 
  3. 100% Refund: Or, you have until September 30 , 2021 – to request a refund and deactivate the Future Cruise Credit certificate.

GUESTS WITH AIR & HOTEL BOOKINGS

Guests with air travel and hotel booked through Azamara will be refunded automatically. Guests with non-refundable air through Azamara or independent air and hotel arrangements need to contact their travel advisor or appropriate travel provider directly to make all required cancellations. As a reminder, due to the current situation, airlines are being flexible with flight changes and the waiving of fees.

Should you have any questions, please contact your Travel Advisor immediately for more details specific to your country of residence or visit our Contact Us page for your local Azamara call center number.

Thank you for your patience, understanding, and cooperation during this situation.

 

GLOBAL SUSPENSION REFUND DELAY

As we went into our global suspension of sailings, we initially estimated that refunds would take 30 days. Unfortunately, due to an unprecedented volume of refunds and credits, we are delayed. We’ve worked diligently to resolve most of the volume issues and are working around the clock to address the backlog to get you your refund, as quickly possible. Currently, some refunds are taking up to 45 days from the date requested. Please know that each and every request is receiving the same level of care and dedication. And rest assured, your refund will be honored, and it is coming – it’s just taking a little longer than expected and we’re very sorry about that. We thank you for your patience and understanding during this time.

 

Introducing our Healthy Sail Panel

Introducing Azamara's Healthy Sail Panel — a team of cross-disciplinary experts enlisted to guide the cruise industry’s way forward in response to COVID-19. Comprised of globally recognized specialists in public health, infectious diseases, hospitality and maritime operations, the panel will ensure a science-backed plan for a healthy return to service that ensures the wellbeing of our guests and crew as well as the communities we visit.

Read More

GLOBAL CRUISING SUSPENSION FAQs

  • Why has Azamara suspended some sailings through May 2022?

    As the world continues to confront the many challenges resulting from COVID-19, our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. While we do see cruising is slowly starting up again, there is still uncertainty surrounding the resumption of cruise operations globally.

    However, several ports and regions are starting to welcome travelers back and encourage cruising. As we continue to review and analyze our itinerary plans, we’ve made the difficult decision to cancel a variety of sailings from September 2021 – May 2022, due to the ongoing complexities of cruise operations in the region. We’ve been approved to resume sailing again at the end of August 2021, with a series of new Greece Intensive voyages aboard the Azamara Quest.

    Our ships will be back in operation as per below:

    • Azamara Quest®: August 28, 2021.
      Azamara Quest will start the Europe season with a series of new Greece Intensive voyages sailing roundtrip from Athens (Piraeus), Greece.
    • Azamara Journey®: October 13, 2021.
      Azamara Journey will start the late Europe season with her originally scheduled 12-night Greece Intensive voyage from Athens (Piraeus), Greece. 
    • Azamara Pursuit®: November 6, 2021.
      Azamara Pursuit will start the Europe season with her originally scheduled 15-night Ancient Wonders voyage from Athens (Piraeus), Greece to Civitavecchia (Rome), Italy.
  • If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund?

    Unfortunately, no. We understand and appreciate your decision to take advantage of our Cruise with Confidence program. Guests who continued sailing now have no choice, since their sailings have been canceled as a result of our recent voluntary ship suspension, and therefore, those guests are receiving a different compensation offer.

  • Can I reschedule my sailing to a later date without having to cancel and rebook?

    Yes, guests on suspended sailings through May 2022, have the option to move their sailing to a sailing next year at the initial price and/or promotion if an eligible alternative sailing is selected. The eligible alternative sailing must be of the same stateroom category on the same product (itinerary type) and cruise length (+/- one sail night), scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year. If rescheduling within the penalty period of the original sailing date, penalties will be carried over to the new booking should the new booking be canceled later. You may only reschedule a sailing once.

     

    IF YOUR SAILING IS BETWEEN: PLEASE CONTACT US OR YOUR TRAVEL PARTNER TO MOVE YOUR BOOKING BY:
    2021, September - 2022, May 14-July-2021
  • If my cruise was canceled due to the suspension, and we purchased air or hotel with Azamara - are they refunded also?

    If your sailing was suspended between Azamara Journey sailings 2 November 2021 – 13 May 2022, Azamara Pursuit sailings on 28 September 2021 and 1 March 2022, as well as Azamara Quest sailings between 1 July – 23 February 2022 and your hotel or flights are booked through Azamara ChoiceAir, you will be refunded automatically. Guests with independent air arrangements need to contact their travel advisor or air carriers directly to make all required cancellations.

  • If my cruise was canceled due to the suspension, how will I be compensated for pre- or post-land packages purchased through Azamara?

    Guests who have purchased pre- or post-land packages through Azamara will also receive compensation in the same form as their cruise fare.

  • Can I rebook now on the sailing that I know I would like to take?

    You can make a deposit and book a future sailing; however, we recommend waiting until you receive your Future Cruise Credit. The delivery of FCC for sailings between 2021, September through 2022, May can be expected via email no later than 31-July-2021.

  • Will I still get the same promotional offers when I re-book a new cruise?

    Unfortunately, at the time of cancellation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at time of booking. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment.

  • I booked a cruise on board that has now been voluntarily suspended. If I choose to receive the Future Cruise Credit and book at a later date, will I also be entitled to the onboard promotion?

    If you take advantage of the Future Cruise Credit, yes, you will be entitled to the onboard promotion. If you choose to take the 100% refund, the onboard promotion will not be honored if you choose to rebook.

  • After I receive my 125% Future Cruise Credit (FCC), can I choose to change to the 100% refund?

    Yes, refunds for all suspended sailings will need to be requested by 30 September, 2021. The refund will be processed at least 45 days after the request is submitted.

  • If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this?

    Yes, as long as the refund has not been processed already, we can change the compensation offer back to a Future Cruise Credit.

  • If I choose to "Lift and Shift" and reschedule my sailing to next year, can I change my mind and get the FCC or a refund?

    Unfortunately, no. If you reschedule your sailing to next year, you are no longer eligible to receive the 125% FCC or refund. 

  • If Azamara should change the embarkation/disembarkation ports, will guests who have booked their air travel through Azamara be rerouted at no additional cost?

    Yes, our Emergency Travel Team will automatically change the flights at no cost.

  • Is CruiseCare® refundable?

    For canceled or suspended sailings, CruiseCare will be refunded. If guests choose our Cruise with Confidence policy, CruiseCare will not be refunded.

  • What items are refundable on the canceled or suspended sailings?

    Full refunds on any canceled of suspended voyages will be provided to guests who booked items directly through Azamara. This Includes, Azamara ChoiceAir, prepaid gratuities, CruiseCare®, pre-and post-hotels and land packages, transfers and any pre-cruise purchases made through Voyage Planner. If a guest decides to cancel their voyage voluntarily under our Cruise with Confidence policy and have booked air travel through Azamara ChoiceAir; they must contact Azamara ChoiceAir for more information on refund policy on a nonrefundable ticket. Guests with Independent air arrangements need to contact their air carriers directly to make all required cancellations.

  • What will happen to canceled or suspended bookings that had Azamara Circle Complimentary nights applied?
    • If you redeemed your complimentary nights on an affected voyage, you will not lose your complimentary nights. On the contrary, we will move them back to your member profile, and extend the expiration of your complimentary nights for use on a future Azamara voyage that departs on or before 30 April, 2023.
    • If your voyage wasn’t affected by the current situation, but you have active complimentary nights expiring on or before 31 April, 2021, we will be extending the expiration date of those complimentary nights to be redeemed on a voyage on or before 30 April, 2023.
  • Will Azamara Circle members receive full loyalty points for voyages that were shortened while onboard?

    Yes, Azamara Circle members will automatically receive full loyalty points for their scheduled itinerary if their itinerary was shortened while they were onboard.

  • Will Azamara Circle members receive additional loyalty points for voyages that were mandatorily extended while onboard?

    No, Azamara Circle members will only receive loyalty points up until the original end date of their voyage.

  • What will happen to Complimentary nights expiring on or by September 30, 2021?

    Complimentary nights expiring anywhere between October 1, 2020- September 30,2021 will be extended until December 31, 2021 and can be redeemed on sailings departing on or before April 2023.

  • What will happen to complimentary nights that were redemeed on sailings that were suspended due to COVID-19?

    Complimentary nights that were redemeed on suspended sailings will be extended until December 31, 2021 and can be redemeed on sailings departing on or before April 2023.

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