Your Health, Safety and Return to Cruising Hub

Your Health, Safety and Return to Cruising Hub

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Important Travel Notice

NOTICE: For U.S. cruises and guests: Prior to booking, please consult all applicable U.S. Centers for Disease Control travel advisories, warnings, or recommendations relating to cruise travel, available at http://www.cdc.gov/travel/notices. If a certain threshold level of COVID-19 is detected onboard your cruise ship during your voyage, your voyage will be ended immediately and the ship will return to the port of embarkation, and your subsequent travel, including your return home, may be restricted or delayed. For cruises and guests worldwide: Health and safety protocols, guest conduct rules, as well as regional travel restrictions and clearance to visit ports of call, are subject to change without notice based on ongoing evaluation, public health standards, and government requirements. Onboard and destination experiences, features, itineraries and guest conduct rules vary by ship and destination and are subject to change without notice. 

 

 

Everything You Need to Book Confidently and Cruise Safely

We’re committed to providing our guests with the most up-to-date policies and information in this ever-evolving landscape. Here, you’ll find all the resources you need to manage current bookings, and choose new voyages with confidence. Read on for more details on our current cruising suspension, our Cruise With Confidence program, and healthy return to service information.

Latest News

Azamara extends Global Cruising Suspension

MIAMI, Apr. 27, 2021 –Azamara has taken the decision to extend the suspension of global operations through September 2021.

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  • Global Cruising Suspension

    Azamara has taken the decision to extend the suspension of global operations through September 2021.

  • Request Form for Future Cruise Certificates and Refunds

    Need to change an upcoming voyage, request your FCC or refund? It’s your world to explore—now it’s your choice.

  • Cruise with Confidence Program

    To provide peace of mind while you plan, learn about our Cruise with Confidence program, and enjoy the flexibility to change your cruise experience.

  • Healthy Sail Panel

    Comprised of specialists in public health, infectious diseases, hospitality and maritime operations, the panel advises us on a science-backed plan for a healthy return to service.

How We Plan to Cruise Safely

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  • Testing & Screening

    You can board with confidence, knowing we’ve enhanced our health and safety standards through our Explore Well at Sea program. All guests will be required to be fully vaccinated two weeks prior to sailing, in addition to providing a negative SARS-CoV-2 test result. Once aboard, complimentary COVID-19 testing and medical evaluations will be available as part of our commitment to Explore Well at Sea.

    COVID-19 vaccination required for all guests and crew
    Testing for all crew and guests
    Boarding day screening
    Symptoms reporting
    Medical evaluation

    FAQs

    • What if I or someone in my party is not able to receive a vaccine?

      We understand that receiving a COVID-19 vaccine may not be a possibility for some guests because of medical restrictions or other personal reasons. While we value each of our loyal guests, Azamara is responsible for the collective safety and wellbeing of all who sail aboard our vessels and therefore, at this time, we are unable to accommodate any guest who cannot be vaccinated. Azamara will continue to monitor recommendations by global public health experts.

    • In addition to a test, will I need to show proof of vaccination on embarkation day?

      Azamara will require all guests 18 and older and crew to be fully vaccinated no later than 14 days prior to departure. Both doses will be required or approved single-dose vaccines. Vaccines must be accepted by the World Health Organization and guests will be required to show verified documentation at check-in.

      Verified documentation should be in the form of the original vaccination record document issued by either (1) the country’s health authority that administered the vaccination (e.g., U.S. CDC's Vaccination Record Card) or (2) the guest's medical provider that administered the vaccination.

    • Will I have to take a SARS-CoV-2 test before I cruise?

      We will be guided by the local Ministry of Health to determine if SARS-CoV-2 testing will be required for guests. Closer to your sail date, we’ll provide clear direction should testing be required. Please note many governments and certain airlines require proof of a negative SARS-CoV-2 RT-PCR test no more than three days before entry or flight departure.

  • Cleaning Protocols

    Building upon our already high standards, Azamara is following advanced cleaning protocols and guidelines recommended by the Healthy Sail Panel of global experts and approved by the CDC. These new measures help ensure the health and wellness of our guests and also provide peace of mind in knowing that every nook of our boutique ships, from bow to stern, is regularly cleaned and sanitized to provide a clean, safe journey. New standards include enhanced team member training, use of EPA-certified disinfectants, and techniques like electrostatic spraying. Best of all, everything you love about Azamara can still be found and enjoyed on board, too, including our world-class service, the warm and friendly service of our crew, and distinctive dining.

    • Medical-grade cleaning standards
    • Sanitization & prevention control
    • Enhanced crew training

    FAQs

    • Will you provide any personal protective equipment onboard?

      Each guest will be provided with a mask upon arriving in their stateroom. However, we encourage you to pack and wear your own face masks to ensure you're comfortable with the mask and it fits properly. Around the ship, you'll find we've increased Purell® hand sanitizer stations. Gloves will be provided to our crew members who require them in their roles, and guests are welcome to bring their own.

    • What are your cleaning and sanitization standards on the ship? What guidelines apply, and how do you know they are sound? How is the crew trained to implement them effectively?

      In compliance with strict standards set by the CDC, our ships have always been maintained using the most rigorous cleaning regimens. Now, with guidance from our Healthy Sail Panel, we’ve evaluated every element of our cleaning protocols and enhanced those regimens to meet medical-grade standards. All ships are thoroughly cleaned and sanitized prior to every voyage, consistently and frequently throughout your sailing, with disinfecting cleaning agents and techniques that have been certified by health authorities as effective against SARS-Cov-2 (coronavirus). All chemicals are EPA-certified, alcohol-based, and safe for the general population. All stateroom and housekeeping attendants will be continuously trained on the latest sanitization guidelines.

  • Fresh Air Filtration

    With new HVAC filtration systems, the air you breathe indoors aboard each of our boutique-style ships is comparable to the fresh sea air you breathe while relaxing on deck. This advanced filtration system takes in fresh sea air and moves it through a 2-stage filter, plus copper coils, to eliminate 99.99% of germs. We have also committed to changing the filters at twice the frequency recommended by the manufacturer for added quality protection.

    • 100% fresh, filtered air in staterooms & public areas
    • HVAC in guest & crew rooms, public spaces & medical spaces
    • Layered, fine-particle filtration
     

    FAQs

    • How is air circulated and filtered onboard? Is the air safe onboard a cruise ship?

      With new HVAC filtration systems, the air you breathe indoors aboard each of our boutique-style ships is comparable to the fresh sea air you can take in while relaxing on deck. The incoming air from outside passes through a 2-stage filtration and then over the anti-microbial copper cooling coils before it enters the inside spaces on a ship. We have also committed to changing the filters at twice the frequency recommended by the manufacturer for added quality protection.

  • Medical Capabilities

    Your health and safety are our priorities. That's why you'll find an enhanced medical facility on board each Azamara vessel, with more equipment and a dedicated infectious control officer. Should there be a COVID-19 case onboard, we have new isolation staterooms to provide comfortable, complimentary care and new agreements in place with local governments, hospitals and transportation partners to ensure a safe return home.

    • Medical center enhanced with staff and equipment • Dedicated infectious control officer on every ship
    • Onboard testing capabilities • Telehealth support
    • Multi-level response plan • Commitment to safe and timely return home

    FAQs

    • What if I am not feeling well in the days leading up to my cruise?

      If you feel ill in the days before your cruise, you should not travel, and should contact us to reschedule your reservation. If you booked your cruise on or before July 31, 2021, you will be protected by the Cruise with Confidence policy. Therefore, you can cancel for any reason, up to 48 hours before your sail date, and receive a 100% Future Cruise Credit. Keep in mind, on boarding day, all guests will be required to show a negative result, their completed Guest Health Questionnaire, and obtain a temperature screening at the terminal reading below 100.4 degrees Fahrenheit, as well as a possible secondary health screening. A positive test result, or documented symptoms of communicable disease during these screenings will result in denial of boarding.

    • Do I need to quarantine / isolate before the cruise?

      For your safety and the safety of your fellow guests and crew, we strongly recommend that in the week leading up to your departure date, you monitor yourself for symptoms and engage in healthy COVID-19 prevention practices, as outlined by U.S. CDC.

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Until We Sail Again

Until we can welcome you back onboard, we invite you to relive our incredible onboard experience,
 or discover it for the first time. Follow the link below to find conversations and videos from our officers and crew, recipes from our chefs, and 
virtual performances by our talented performers—all from their own homes.

Visit The Blog

Choose Azamara®

For Your Next Voyage

Talk to an expert

1-833-292-2292

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